Multichannel Customer Support Specialist
Resume:
Jeneel Medder-Lewis
Personal details
Jeneel Medder-Lewis
**************@*****.***
Panama City Beach, FL
Profile
Dedicated customer support professional with 4–5 years of experience delivering fast, accurate, and empathetic service to diverse customers remotely. Seeking a challenging role in a competitive environment to contribute to organizational success while building a rewarding career.
Education
Bachelor’s in Education: Social Studies
Teacher Education
Aug 2008 - May 2012
The Mico University College
Employment
Remote Virtual Receptionist May 2024 - Apr 2025
MAP Communication Answering Service Part-Time
Professionally handled incoming calls
Record and deliver all messages in an accurate and timely manner Provided a sense of calm and exhibit empathy for customers, so they feel comfortable.
Answer calls for different industries on a daily basis, Hospitals, Nursing Homes Schools, Funeral Homes, Dispatch etc.
Contributed to the company’s culture by being upbeat and hard-working Maintained a high level of professionalism and service quality. Met monthly performance which included, AHT and Attendance Maintained a QA of 85% or higher.
Remote Customer Support Representative Dec 2021 - Nov 2023 Lawnstarter LLC
Provided support via inbound calls, callbacks, chat, and email using Zendesk. Handled over 300 weekly contacts, assisting customers and Lawn Care Professionals with app navigation, payment details, scheduling, and issue resolution.
Maintained QA scores above 85% and CSAT scores above 90%. Educated Lawn Care Professionals on app usage, billing, and customer management.
Rescheduled services and adjusted customer routes daily. Remote Health Insurance Customer Service
Representative
May 2019 - Aug 2021
Results CX
Guided members through Medicare and Medicaid systems, addressing claims, billing, and coverage inquiries.
Obtained authorizations, verified insurance information, and resolved billing inaccuracies.
Educated customers on enrollment, benefits, and HIPAA compliance. Maintained detailed records of interactions and transactions. Remote Customer Service Representative Jun 2017 - Aug 2020 Dialog Direct/Qualfon
Resolved product/service issues and answered customer inquiries. Troubleshot technical issues and escalated unresolved concerns. Processed orders and updated customer information in databases. Maintained professionalism and adhered to PCI guidelines. Customer Service and Sales Supervisor Dec 2015 - Feb 2017 Ibex Global
Assisted customers with billing, programming adjustments, and service upgrades.
Educated customers on AT&T and DIRECTV products, bundling options, and combined billing benefits.
Supervised team performance, coached agents, and documented violations. Generated reports and provided feedback to management on team efficiency.
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