Data Entry Operator with 14 Years Data Analysis Experience
Resume:
MARIA ANA M. MINGO
Email add: **********@*****.***
Cellphone: 092********
Graduate of BACHELOR OF SCIENCE IN MATHEMATICS
Special Skills:
With knowledge in Billing as part of the job
Strong Communication Skills both oral and written
Ability to multitask effectively and maintains the high standard of work
Detail oriented as accuracy is the top priority of my job
Trained to work under pressure and with a very limited turn-around time
Proficient in Microsoft Office Applications (MS Excel, Word, etc.)
Analytical and logical with good investigative and issue resolution skills.
Self-motivated and pro-active, able to meet tight deadline.
With above average typing/encoding skills.
Flexible and willing to be trained
Work Experiences:
Company: Intouchcx Philippines
Position: Chat Support Advocate for SQUARE
Date: March 7, 2025 – Present
Responsibilities: Responding via chat support to customer inquiries including accurate information about Square products and services, resolving customer concerns and escalating issues to the appropriate departments when necessary. Providing effective solutions by utilizing the appropriate tools to help improve customer experience.
Company: AFNI Philippines
Position: Customer Service Representative
Date: October 27, 2022 – December 25, 2024
Responsibilities
Respond to customer inquiries: Respond to customer inquiries via phone, email, chat, or social media
Provide information: Provide accurate information about products, services, and company policies
Resolve issues: Resolve customer concerns and escalate issues to the appropriate departments when necessary
Document interactions: Record customer interactions and feedback for tracking and analysis
Process orders: Process orders, forms, applications, and requests
Promote products: Promote products and services
Handle complaints: Manage complaints and resolve conflicts
Provide solutions: Provide effective solutions to improve customer experience
Company: Willis Towers Watsons
Position: Data Analyst
Date: March 16, 2022-September 16, 2022
Job Descriptions:
Responsible for cleaning compensation data at a micro-level, loading data into local systems, generating validation reports, and providing job match recommendations. Demonstrate the ability to complete multiple submissions on schedule and with 100% accuracy. Highly detail-oriented and have excellent data manipulation skills using Microsoft Excel.
Assist with quality reviewing data submissions, cleaned by other team members and participate in system testing processes.
Apply practice specific technology and provide services to internal and external Willis Towers Watson clients.
Provide support in the continuous improvement of processes and tools.
Conduct work in adherence to ISO 9001 and 27001 guidelines.
Ensure timely and error-free delivery of output with a daily quota of no less than 10 submissions per day.
Company
:
SENCOR, Inc.
3/F Goodland Bldg.
Paseo cor. Sen. Gil Puyat Avenue, Makati City, Phils.
Position
:
Data Analyst — Team Leader
Year
:
March 17, 2017 – March 17, 2021
JOB DESCRIPTION:
Team Leadership and Coaching
1.Motivate and inspire team members to meet work deadlines
2.Facilitate problem solving and collaboration
3.Support new team members in working to ensure that they have the necessary knowledge to effectively participate on the team
4.Recognize and celebrate team and individual accomplishments and exceptional performance
5.Familiarize the team with clients' needs
Team Management:
1.Ensure appropriate staffing levels are maintained to provide effective services
2.Manage staff sickness levels, organizing necessary cover on a day to day basis
3.Organize and facilitate regular staff meetings
4.Provide necessary organizational information on staff team
5.Address disciplinary and/or performance problems according to company policy
Operational Management
1.Attend regular meetings as directed by management
2.Maintain overview of daily attendance records and tardiness
3.As much as possible, monitor all employees' activities and make it a habit of queuing the teams' output.
4.Prepare reports and conduct investigative search to address a client's query
5.Maintain a constant correspondence with the client
6.Lastly, have fun together with the team if possible! Treat them fairly and nicely
Character Reference:
1.Atty. Charlie Garcia
Legal Officer at NHA Main Office, Quezon City
2. Atty. Jennifer Ann Rodriguez
Attorney IV, LTFRB Region 3
3.Nimrod Carl Concepcion
Team Leader Operations – SQUARE
Intouchcx Phils.
Maria Ana Mingo
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