Customer Service & Data Entry Specialist with 6+ Years Experience

Jawad Harb

**** ****** **. *********, *****, OH,

865-***-****, *********@*****.***

SUMMARY

Dedicated Customer Service Professional with over 6 years of experience in retail and data entry roles. Proven expertise in managing tasks such as invoice

Processing, accounts receivable, and sales, with a focus on delivering exceptional client support. Successfully trained employees as an Assistant Manager, contributing to store operations and team development. Bringing strong attention to detail and a commitment to enhancing customer satisfaction, poised to deliver value in fast-paced environments.

WORK EXPERIENCE

06/1999 — 08/2001 Customer Service, Sears. Ohio

* Facilitated hardware and paint sales, delivering exceptional customer service and product knowledge.

* Processed credit applications eficiently, ensuring quick and accurate responses lo customers.

+ Managed warehouse operations, maintaining invemory accuracy and organization.

-Other duties providing a positive customer experience.

03/1998 — 10/1999 Data Entry Clerk, Area Temps Ohio

+ Maintained invoice databases and overseen printing operations to ensure timely biling.

* Verified data in Excel to ensure accuracy and completeness of information.

* Processed accounts receivable transactions using Excel, enhancing financial tracking.

03/1997 — OB/1998 Data Entry Clerk, Staffing Solutions Ohio

* Executed home healthcare medical insurance order entry, facilitating prompt service delivery.

« Conducted internet research and communicated with chents, aiding in accurate data collection.

+ Managed shipping order entries using Excel and Access, improving operational efficiency.

06/1995 - 1071997 Data Entry Clerk, Sears National Authorizations Ohio

+ Performed data entry of digital images and hard copies, enhancing data accessibility,

+ Oversaw application processing and developed credit by utilizing phone communications effectively.

* Acted as a credit developer, aiding customers in understanding their credit options.

10/1992 - 07/1994 Assistant Manager, Little Caesars: Ohio

* Launched store operations, establishing foundational practices for stall and customer engagement.

* Assisted with employee scheduling. optimizing worktorce management.

+ Trained employees in service procedures and standards, ensuring quality customer interaction.

EDUCATION -

05/2012 — 05/2012 Everett High School

High School Diploma

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