Shipping & Receiving Coordinator Candidate

Jennifer Justus

***** ***** ****, ********** *****, CA 92647

657-***-**** ***.****@*****.***

Objective

Seeking a rewarding and stable position where I can leverage my extensive experience in customer service & office administration. I bring a strong work ethic, problem-solving abilities, and expertise in inventory control, scheduling, and workflow optimization to ensure efficiency and excellent service. Open to both administrative and hands-on roles in a dynamic environment. Professional Summary

Highly skilled administrative and logistics professional with over 20 years of experience in office management, shipping supervision, and customer relations. Adept in data entry, inventory oversight, vendor coordination, and operations support. Certified in hazardous materials handling and forklift operation, with expertise in managing shipments, team coordination, and compliance standards. Dedicated to optimizing processes and ensuring smooth business functions, whether in an office or warehouse setting.

Key Skills & Expertise

• Office Administration & Customer Service

• Inventory Management & Quality Control

• Shipping & Logistics Coordination

• Forklift Operation & Hazardous Materials Handling

• Payroll Processing & Vendor Relations

• Microsoft Office, Sage, SAP, WMS, QuickBooks

• Safety Compliance & Emergency Response

Professional Experience

TopBuild Customer Service Rep Oct. 2024 to July 2025

• Phones, quoting customers on industrial insulation and accessories for oil refinery piping.

• Process purchase orders, schedule 3rd party LTL and dispatch internal driver deliveries.

• Correspond with venders to forecast adequate inventory as well as purchase special order requests from vendors.

• Internal material transfers.

• Receive inventory, fulfill orders and contact customers to schedule delivery.

• Support sales, call leads and compile sales kits of new products.

• Training in fabrication on how to cut miters, make a fitting, elbows and blankets for valves. DWDF New Energy Inc. Office Coordinator Jan. 2022 to Sept. 2024

• Shipping products from warehouse to Amazon & customers via Fed Ex, UPS and LTL.

• Package outgoing parts per customer instruction, print all shipping documents, print box labels, send confirmations to customers and arrange all logistics with couriers.

• Obtained a dangerous goods certificate to be able to ship Lithium-ion batteries.

• Coordinated with vendors to maintain accurate rates, contracts, and website information.

• Supervise yard crew & assisted in unloaded & loaded pallets with forklift, quality assurance and inventory management.

• The president turned over HR to me & I would pay employees via Paychex & corresponded with an accountant as needed.

Tuesday Morning Assistant Senior Manger Dec. 2021 to Jan. 2022

• Oversee sales team, managing and driving performance of the team to meet or exceed sales targets. Ensuring that the sales team has knowledgeable departments, products, services, and current promotions.

• Work to maintain the store's operational standards, ensuring that products are properly merchandised and that the store is clean and well-maintained.

• As a Retail Sales Manager I was responsible for analyzing sales data to identify trends and adjust sales strategies accordingly.

• Organized, able to multitask, and sometimes required to work long hours, including evenings, weekends, and holidays.

• Conducting spontaneous store visits to store level merchandising execution.

• Strong communication and leadership skills, as well as a passion for customer service and a desire to meet sales goals.

Icon Screening Shipping & Receiving Clerk Orange, CA 2018 to 2021

• Ship high volume of orders daily via LTL, UPS & FedEx databases.

• Gather weights and dims to send estimates, schedule & dispatch commercial LTL for pickup and delivery

• Forklift 2-4 hours a day - Certified Forklift Operator

• Create packing slips, ship manifests, shipping labels, pack, wrap, and measure pallets for pick up

• Inventory control

• Trained how to pack according to customer instruction. Customer packing material received with most orders if not already stocked in the warehouse. Print box labels, Bar code labels, UPC labels, & all shipping labels.

• Resolved a wide range of issues with the packing manager and supervisor to ensure order accuracy.

YMW Taps USA Customer Service Specialist 2014 to 2018

• Receive and enter customer purchase orders for Machine Tap Tools, pull and ship tools to customers - UPS, FedEx, USPS.

• Mastered product catalog and application to be able to successfully provide technical support and give accurate

• Quotes, pricing and discounts to distributors.

• Unload, unpack and examine incoming shipments & new inventory with a forklift, storing in designated areas, retrieving customer orders, packaging items and creating shipping documents and mailing labels.

• Daily, weekly, monthly review of customer accounts using Sage software to ensure accuracy of orders.

• Assist office manager, vice president and president with any clerical request. Creating spreadsheets to track warrant repairs / DMV & Insurance policy logs / serial number tracking and numerous other projects.

Blackmore Co., LLC Fallbrook, CA Heavy Equip. Office Manager 2007 to 2014

• Oversee general office operations and gives reports to the management.

• Coordinates projects and schedule operator calendars.

• Payroll, certified & prevailing wage. Quarterly reports.

• Manages filing systems and office supplies, maintains IT infrastructure and keeps inventory of supplies.

• Oversees staff interactions and respond to their queries on office management issues.

• Update office policies and onboard new hires.

• Oversee guest experience, sort mail and answer direct phone calls.

• Plans all in-house or off-site activities of the organization, arranges travel plans, flight and hotel booking, and car rentals.

EDUCATION

A. High School Diploma – 1995 Norwalk High School, CA B. Santa Ana Community College 1 years toward associate’s degree Computer Skills

WPM 45

Oracle, ERP, Peachtree, SAGE Software,

CERTIFICATIONS:

• Forklift – electric & gas. 5 years’ experience in warehouse

• Microsoft Office: word, excel, outlook, power point.

• Fiber Optics Technician Network Cable Technician

• WESTEC - January 2020: Forklift operator Safety Training, CPR, AED and First Aid for Adults, Contractor Confined Space, Oilfield Hazard Awareness Basic Employee Safety General Industry, Emergency Response Technician Training,40 Hours Hazwoper Training, Defensive Driving Course.

Professional References

• Brian Huber, Supervisor at YMW Taps USA 714-***-****

• Timothy Tran, Supervisor at Tuesday Morning 657-***-****

• Lily Tran, Social Worker for Abrazar 714-***-****

• Chris Potter, YMW Taps USA 714-***-****

Contact this candidate