Results-Driven Administrative Leader with 8+ Years Experience

Professional Summary

Results-Orientated leader with over 8 years of office administration and leadership experience. Demonstrated the ability to prepare and evaluate company written policies and procedures, ensuring staff have a complete understanding of work environment. Performs well in a multi-faceted, fast-paced work environment while remaining efficient, working under pressure. Ability to conduct assessments of processes and practices for applicable standards and criteria, analyzing and interpreting data, and providing feedback on assessment results. High level experience in interpersonal communication skills.

Experience

Administrative

•Lead and Conducted assessments of team members and developed plans on how to accomplish company and personnel goals and implemented improvements.

•Prepared emergency action plans and personnel annual training, accumulating over 180 training hours for personnel.

•Developed and implemented policies for organization standard operating procedures to maintain required organizational accreditation.

•Organized and maintained sensitive information for both personnel and company records, combined contained zero discrepancies.

•Reviewed and prepared files and sensitive documentation to maintain successful flow of facility.

•Managed calendars and meetings for upper echelon teams.

Security Officer

•Maintained the safety and security of over 200 inmates at the Joint Regional Correctional Facility Fort Leavenworth.

•Trained and performed Emergency Plan Procedures with more than 6 officers for unruly prisoners.

•Processed, recorded, and issued legal documents with 100% accuracy, and completeness

•Patrolled hospital, acknowledge patients and doctors and maintained safety of a regional hospital.

•Reported all alarms and crimes to the CEO of the hospital as well as hands on with the police department.

•Responded to escalated issue as they arise. arriving at optimal solutions.

Customer Service

•Assisted in scheduling and coordinating all medical, personal and legal appointments.

•Provided excellent customer service in both supervisory and support staff roles.

•Demonstrated superb analytical and problem-solving skills with the ability to leverage and proactively improve customer service processes.

•Coordinated with cross functional organization, subject matter experts and key leaders to facilitate meetings and implementations to align with program needs.

•Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult personnel issues.

•Assisted with leaders and subordinates in all operational tasks to ensure completeness without problems.

•Possesses an ability to quickly and proactively build a trusting rapport with prisoners, leaders, subordinates.

•Provided on-going support to team on research, planning and coordination of projects and initiatives.

•Provided high level of experience in interpreting and analyzing data utilizing Microsoft Office products such as Word, PowerPoints, and Excel to produce daily reports for supervisors.

Supervision

•Managed and trained 26 personnel, creating efficient and effective teams to maintain safety and security during operational missions.

•Trained and qualified over 220 personnel to deescalate high stress client interactions

•Responsible for staff assignments and counseling over 10 personnel and assisted in management duties within organization.

•Provided superb self-driven performance for coworkers to rely on and emulate within leadership roles.

•Managed and led a 20-member team in the operational task of the facility as well as managing and handling all performance reports and ensuring top quality of members.

Employment History

United States Army, JBLM WA Washington Security Guard Services

Military Police Operations Lead Security Guard Leader

May 2024 – Present December 2014 – September 2025

United States Army, Miramar CA United States Army, Sembach Germany

Military Police Correctional officer in Charge Military Police Army Correctional Specialist

May 2022 – May 2024 September 2017- December 2019

United States Army, Leavenworth KS

Military Police Correctional Lead

January 2020 – April 2022

Education and Volunteer Experience

University of Maryland

86 Semester hours for bachelor’s in business administration, 3.5 GPA

University of Maryland

Associate’s degree in psychology, 3.8 GPA

Children Soccer Camp Volunteer

Over 35 hours at Soccer Camp as a coach in 2022

Non-Lethal Munitions

Specialized training in deploying non-lethal weapons system, training teams in utilizing different non-lethal weapons systems, and communication during high stressed situations while maintaining vigilance and aplomb.

Army Leadership Training

Leadership, team building, communication, diversity, warfighting, and administration skills

Army Advanced Individual Training

Specialized training in managing daily prison operations, correctional treatment programs, accountability and management of prisoners, provide security internally and externally to military prison systems.

Hazmat Training

Specialized in transferring and handling hazardous material in a controlled and deployable environment.

Combat Life Saving

Combat life saving skills ensuring the safety of those in a non and deployed environment.

Awards & Certifications

American Correctional Association- Certified Correctional Supervisor 08/2017

HIPAA and Privacy Act Training – Certified 11/2021

CPR and First Aid – Certified 11/2021

Hazmat Training – Certified 02/2018

Security Officer Training – Certified 12/2024

Army Achievement Medal (x4)

Army Good Conduct Medal (x3)

Army Commendation Medal (x2)

Army Military Outstanding Volunteer Service Medal (x2)

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