IT Endpoint & Security Engineer with 8 Years Experience
Resume:
Vikas Kumar.
Phone no: +91-869*******
Email ID: *********@*****.***, **************@*****.***
An asute IT professional with 7 years of experience working with leading MNCs, specializing in endpoint management for the past 4 years. I am eager to apply my skills, ideas, and expertise to contribute to organizational growth.
Professional Synopsis
With my extensive experience in endpoint management, system administration, and IT security, I have honed my skills in deploying and managing enterprise solutions across both on-premises and cloud environments. I specialize in Microsoft Intune, Ivanti EPM, SCCM, Hybrid Azure Active Directory AAD), Mobile Device Management (MDM), and integrating security tools. I am skilled at ensuring system security, patching, and compliance within large-scale global environments
Key Skills & Expertise
• Endpoint Management: Ivanti EPM, Microsoft Endpoint Manager, Intune, Autopilot, Azure
• Operating Systems: Windows system administration, Exchange management, Active Directory (AD) management, MS365 support
• Software Packaging & Deployment: Proficient in creating and deploying MSI, EXE, and script-based packages across multiple endpoints.
• Patch & Vulnerability Management: Expertise in configuring and automating patch deployment, vulnerability scanning, and security remediation.
• Automation & Scripting: PowerShell for automating workflows and tasks to enhance efficiency.
• Mobile Device Management (MDM): Expertise in managing MDM/MAM policies for iOS and Android devices and deploying applications via Intune.
• Security & Compliance: Implementing security policies, conditional access, encryption, and ensuring system compliance across all managed devices.
• Security Tools Integration: Integration of CrowdStrike, Tenable, and Microsoft Defender for vulnerability scanning and remediation.
• Project Management: Managing large-scale deployments, scheduling maintenance windows, and coordinating with global IT teams for seamless execution.
• Troubleshooting & Support: Strong problem-solving skills to identify and resolve deployment issues, patch failures, or configuration problems.
Process & Productivity Management
• Managed patch deployment, compliance activities, and vulnerability remediation to ensure system security and compliance.
• Proficient in software packaging and deployment, ensuring efficient installation and configuration of Windows 10/11 and associated applications.
• Operating System Deployment (OSD ): creating, testing, and deploying customized OS images through SCCM and Intune. troubleshooting and resolving issues during the OSD process
• Delivered hardware support for desktop systems, switches, and other peripherals, resolving issues effectively.
• Provided technical support by identifying and resolving issues, handling escalated calls, and offering L3 level support to end-users.
• Installed and configured applications and software as per business requirements, ensuring seamless functionality.
• Configured and installed various software versions for optimal performance.
• Handled troubleshooting of assigned tickets, ensuring issue resolution within SLA timelines and minimizing system downtime.
• Escalating issues with concerned Domains, Application Owners, and vendors as per the Escalation Matrix
Monitoring and Ticketing tools:
Currently working on Service Now, Past worked on-Ivanti cloud Ticketing tool and Jira
CURRENT ORGANIZATIONAL SCAN
System Administrator (Innover Digital Pvt ltd )
Intune, SCCM- Software Packaging & Deployment, Patching - Vulnerability management with security remediation.
• Expertly manageing Microsoft Intune and SCCM environments, ensuring seamless integration with both on-premises and cloud systems (Hybrid AD, AAD).
• Led the migration from on-premise to cloud-based Intune management, providing end-to-end guidance on solution design, deployment, and security implementation.
• Implemented Co-Management strategies between SCCM and Intune to allow hybrid management of devices, ensuring secure and compliant devices across the enterprise.
• Deployed and managed Intune AutoPilot for seamless user provisioning and device deployment, automating workflows to improve efficiency.
• Responsible for OS deployment, patch management, vulnerability assessments, and remediation for large-scale environments, ensuring up-to-date security patches are applied.
• Deploying updates through Microsoft Endpoint Configuration Manager-SCCM
• Developed and enforced security policies in line with best practices for Conditional Access, IAM, and MDM strategies.
• Collaborate with global and remote teams to deliver IT solutions that align with business goals, fostering a high level of teamwork and communication.
• Supported ongoing migration efforts to Intune, working closely with other departments to ensure minimal downtime and maximum security.
Projects:-
• SCCM to Intune Migration: Led a successful migration of over 500 devices from SCCM to Intune, achieving a seamless transition with no disruptions to end-users.
• MDM Solution Design: Designed an end-to-end MDM solution utilizing Microsoft Intune and conditional access policies, improving security and device compliance across a global organization
Intune Specialist – Global Service Desk Engineer SHL India Pvt Ltd (UK )
Intune, SCCM- OSD, Software Packaging & Deployment, Endpoint Management with intune.
• Windows//Mac Support, MS365, Exchange Administration, Azure AD and on-premises AD Management, Windows server support, GPO creation and management.
• Managed and administered Microsoft Intune, Autopilot-Enrollement, Bulk Enrollement. JAMF, O365, Exchange Administration, Azure AD, and on-premises AD
• Creating, testing, and deploying customized OS images for large-scale enterprise environments.
• Troubleshooting and resolving issues during the OSD process, minimizing downtime and ensuring efficient OS rollouts.
• Managed and monitored OSD tasks to ensure compliance with organizational standards, applying necessary patches and configurations during deployment.
• Provided 2nd level technical support for Windows and Mac systems, troubleshooting and resolving escalated incidents within SLA.
• Supported VPN configurations using RSA token, Palo Alto Global Protect, and Z-Scaler for secure remote access.
• Deployed and managed Intune AutoPilot for user provisioning, automating workflows for efficient device deployment.
• Provided technical skills for implementing, enhancing, operating, and troubleshooting Microsoft products and services like Outlook, OneDrive, and SharePoint.Creating, Managing, and Administering Active Directory (AD) Objects.Providing support for all software/ Security software.
• Dealing with access problems, diagnosing, and troubleshooting all incidents. Monitor, optimize, and troubleshoot client performance and slow logon. Troubleshooting day-to-day problems Related to IT.
• Escalating issues with concerned Domains, Application Owners, and vendors as per the Escalation Matrix
L2 Technical Support Engineer Assimilate Solutions India Pvt Ltd
Client: Situsamc-US
Ivanti EPM-Software Packaging, Task scheduling & Deployment, Endpoint Management.
SCCM-OSD-Customization of OS Image and deployement through SCCM.
• Utilized SCCM and Ivanti EPM for managing end-user devices, deploying software and OS Image to ensure compliance and security across the organization.
• Worked in Coordination of team for migration from on-premises management to Intune, streamlining device management and enhancing scalability. Proficient in Windows Autopilot, MAM, and MDM for user provisioning and device management.
• Managed Azure AD, on-premises AD, and Exchange administration, including access provisioning, user management, and troubleshooting access-related issues.
• Provided technical support for Citrix products and services, including Citrix MetFrame Suite, and troubleshooting applications and printer driver issues in Citrix & cloud environments. Managed VM machines and ensured optimal performance.
• Installed and supported key applications such as MS Office, MS Teams, SAP, and Citrix. Dealt with software deployment, troubleshooting, and ensuring proper configuration for end-users.
• Worked with BitLocker for device encryption, Global Protect VPN for secure remote access, and ensured compliance with security standards across all managed devices.
• Technical Support: Delivered 2nd level support for Windows and Mac systems, troubleshooting and resolving escalated incidents within SLAs. Handled complex issues related to access, client performance, and slow logins.
• Incident & Ticket Management: Managed incidents through ITSM processes (Incident, Problem, and Change Management) to improve IT service delivery. Utilized ServiceNow for ticket management and escalated critical issues to concerned domains and vendors.
• Remote Support: Provided remote assistance to VIP customers and work-from-home users for software, hardware, and security-related issues.
• Providing support for all applications installed on Citrix & Cloud environment Monitor. Troubleshooting day-to-day problems Related to IT.
• Escalating issues with concerned Domains, Application Owners, and vendors as per the Escalation Matrix
L1 Technical Support Engineer (Team Lease)
Client - Myntra Design Pvt Ltd
• Supported Microsoft Intune, Windows Autopilot, MDM, O365, Exchange, Microsoft Endpoint Manager, and Mac JAMF for device and application management.
• Managed Windows system administration and provided O365 support with Exchange management and Active Directory (AD) access provisioning.
• Created and configured virtual machines in Azure, Citrix, and Vmware environments, ensuring smooth cloud infrastructure operation.
• Worked on DLP processes, BitLocker encryption, McAfee, and other security tools for data protection and vulnerability management.
• Troubleshot and resolved issues related to O365, Citrix, and various Microsoft products and services.
• Administered and managed AD objects, including user provisioning, application publishing, and printer driver installations.
• Utilized NextThink for monitoring and proactively identifying issues within the organization.
• Dealing with access problems, diagnosing, and troubleshooting all incidents. Monitor, optimize, and troubleshoot client performance and slow logon. Troubleshooting day-to-day problems Related to IT.
• Escalating issues with concerned Domains, Application Owners, and vendors as per the Escalation Matrix
L1 Technical Support Engineer-
Interglobal Aviation Pvt. Ltd. for IndiGo Airlines
• Managed and administered Active Directory objects, including user permissions, group policies, and application publishing in Citrix environments
• Provided technical support for Citrix, Cloud Applications (AMIS, AMOS), and virtual machines, ensuring smooth operations and troubleshooting of issues..
• Troubleshot and resolved incidents related to Citrix, client performance, slow logon, and day-to-day aviation operations issues.
• Installed and configured software (MS Office, MS Teams, SAP, O365, McAfee, etc.) and provided first and second-level support for end-users.
• Handled Microsoft Outlook configurations, backups, and troubleshooting for email-related issues.
• Monitored and optimized cloud-based environments, ensuring optimal performance and issue resolution within SLA.
• Collaborated with Tier 3 teams, vendors, and domain experts to escalate and resolve complex issues.
Achievements/Certifications:
Microsoft Certified:-Intune Administrator, ITIL Foundation, Security Assessment Certifications
After completion of B tech, I did additional courses for networking Like CCNA, and CCNP
EMPLOYMENT SUMMARY
Period
Organization
Role
14-03-2023 to current
Innover Digital Pvt Ltd
Client- Whitecap (US)
System administrator
17-10-2022 to 13-03-2023
SHL India Pvt Ltd.
GSD Engineer (Global Service Desk)
16-04-2021 to 12-10-2022
Assimilate Solution Pvt Ltd
Client-SitusAMC (US)
Technical support specialist-II
26-11-2020 to 15-04-2021
Team lease
Client-Myntra Design Pvt Ltd.
Engineer EUC
24-03-2018 to 20-07-2020
Interglobe Aviation Pvt Ltd (Indigo-Airlines) on the role of - . 6 month on roll CMS IT Services )
L1, Executive-IT
ACADEMIC QUALIFICATION
Degree
Year
Institute
% of Marks
B. Tech
2017
Sviet(PTU) Chandigarh
72
12th
2012
BSEB -Patna Bihar
72
10th
2010
BSEB -Patna Bihar
76
Personal Details:
• Father's Name-Mr. Pramod Pandey
• PermanentAddress-Vill-Amawan-Block-Asthawan,Dist.-Nalanda,Bihar, Pin.803107
• Nationality-Indian
• Sex-Male
• Date of Birth-02.11.1995
• Hobbies & Interests- Learning New Technology, Reading books, Listening Music
• Marital Status-Married
I hereby affirm that all the information stated above is true to the best of my knowledge.
Dated:
Place: Bangalore
Vikas Kumar
Contact this candidate