Case Manager with Financial & Housing Support Expertise
Resume:
PROFESSIONAL EXPERIENCE
CONTACT
Phone
****************@*****.***
NATASHA WALLACE
Detail-oriented Case Manager with a dedicated interest in customer service and administrative roles. Proven track record of accurately managing case data and identifying discrepancies. Committed to ensuring smooth operations for exceptional client experiences through precise and timely data handling. Proficient in diverse software tools, adept at preserving data integrity and collaborating seamlessly across teams. Thrives independently, equipped with strong communication skills to excel in remote work settings. CASE MANAGER
LICENSES &
CERTIFICATIONS
Driver's License
CDL
TECHNICAL SKILLS
CRM Software
POS Systems
Appointment Scheduling
MS Office
Email Management
Data Entry
Cash Handling
Document Management
Data Entry and Record Keeping
Coping Skills
Billing Assistance
Promotions Support
Payment Processing
Senior care (non-residential)
Kitchen experience (cooking,
baking, food prep, safety rules)
S/4 Hana, C/4 Hana, IVR, Google
Address
Jurupa Valley, Ca 92509
PERSONAL SKILLS
Communication
Teamwork
Adaptability
Problem-solving
Time management
Leadership
Critical thinking
AT&T DIRECTV – LOS ANGELES, CA CUSTOMER SERVICE REPRESENTATIVE Provided billing and promotional assistance to customers. Supported customers with technical issues.
Secured credit card transactions and processed payments. June 2016 – Mar 2021
LOS ANGELES COMMUNITY OUTREACH – LOS ANGELES, CA CASE MANAGER/HOUSING NAVIGATOR
Managed shelter intake, ensuring smooth admission. Conducts comprehensive client assessments.
Links families with appropriate housing options.
Manages financial assistance funds, including application fees, security deposits, and first & last month’s rent.
Ensured accurate bed counts and resource allocation. Managed food inventory to support the organization's services. Provided timely and helpful information to incoming calls. Nov 2017 – Sep 2021
EDUCATION
Craigmont High School
High school Diploma
AMERICAN HONDA (CONTRACT) - CHINO, CALIFORNIA CASE MANAGER Initiated outbound calls for thorough customer case research and resolution. Gathered missing documents and essential information for resolving cases. Processed customer paperwork diligently following company protocols. Analyzed part invoices for warranty compliance, logging key information. Maintained organized logs for each customer case for effective tracking. Utilized dual screens and specialized software for efficient data management. Jul 2022 – May 2024
UNITED STATES POSTAL SERVICE – LOS ANGELES, CA PSE MAIL PROCESSING CLERK Sorted, scanned, and organized mail to ensure efficient delivery. Ensured timely distribution of mail through appropriate routes. Improved postal operations by streamlining mail processing. Nov 2014 – May 2016
VICTORY STARTS NOW - LOS ANGELES, CALIFORNIA CASE MANAGER Managed 20+ client caseload, implementing personalized care plans. Coordinated ABA therapy sessions, working closely with behavior analysts and therapists to optimize treatment outcomes.
Provided crisis intervention and support to clients and families. Connected clients with essential community services, such as mental health programs, transportation, and social assistance. Cultivated strong relationships with clients, families, and service providers to enhance collaboration and support.
Ensured compliance with regulations and ethical standards for quality care. Assisted clients with transportation needs for scheduled appointments. June 2024 – Feb 2025
COMPETENCIES PROFESSIONAL EXPERIENCE
Proficient in CRM software for
managing customer
relationships.
Conducts comprehensive
client assessments.
Links families with appropriate
housing options.
Manages financial assistance
funds, including application
fees, security deposits, and
first & last month’s rent.
Advocates for clients to secure
suitable housing.
Skilled at multitasking to
handle various responsibilities
simultaneously.
Experienced in data
management for organizing
and maintaining accurate
records.
Knowledgeable in billing
assistance for accurate
invoicing and payments.
Proficient in payment
processing to ensure smooth
transactions.
Competent in providing senior
care (non-residential) with
compassion.
Proficient in S/4 Hana, C/4
Hana, IVR, and Google
applications.
DHL GLOBAL MAIL – CARSON, CA ENCODER
Accurately encoded, processed, and sorted barcodes. Properly packaged and labeled mail items for shipping. Improved logistical operations by streamlining mail processing. Jan 2012 – Mar 2012
DPSS – LOS ANGELES, CA INTERMEDIATE TYPIST CLERK Managed filing tasks for systematic document organization. Assisted in copying and reproducing essential materials as needed. Handled phone inquiries, providing information and support to callers. Dec 1999 – June 2010
HOBBIES
Reading
Hiking
Cooking
Gardening
Painting
REFERENCES
References will be provided
upon request.
GLOBAL TEL*LINK – CYPRESS, CA OPERATOR/DISPATCHER Managed and processed collect calls, ensuring accurate billing. Handled billing for third-party calls to maintain financial accuracy. Coordinated service orders for payphones, ensuring their proper functioning. Sep 2004 – May 2009
DOWNEY PROBATION – DOWNEY, CA OFFICE CLERK
Managed filing and copying, ensuring organized and accessible records. Scheduled court dates and appointments for efficient probation processes. Answered phones, addressing inquiries, and performed diverse office tasks. Oct 1996 – Oct 1999
LOS PADRINOS JUVENILE HALL – DOWNEY, CA OFFICE CLERK Conducted and processed intakes, ensuring accurate and thorough records. Performed typing and general office duties to support administrative tasks. Arranged and coordinated home visits to facilitate necessary processes. Apr 1995 – Oct 1996
UNIVERSITY IMAGING – BURBANK, CA LIEN COLLECTOR
Contacted clients regarding overdue accounts and delinquent payments. Validated accounts, resolved disputes, and facilitated payment resolution. Communicated with clients through various channels such as email, fax, and phone.
Apr 2012 – Jan 2013
LOS ANGELES HOUSING AUTHORITY – LOS ANGELES, CA CUSTOMER SERVICE REPRESENTATIVE
Accurately entered application data into the system. Ensured timely assignment and completion of work orders. Viewed apartments, helping potential tenants find the right place. Oct 2012 – Jan 2013
STEWARTS INDEPENDENT LIVING SERVICE – LOS ANGELES, CA CUSTOMER SERVICE REPRESENTATIVE
Provided assistance with copays, deductibles, eligibility, and authorizations. Answered pharmacy questions, explaining refill schedules and denial reasons. Answered additional member questions about benefits. Mar 2013 – Nov 2014
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