Service Writer

Cristopher G. Duarte Alvarado

TEL: 227-***-****

1. Transition-Focused Objective

“Motivated professional with hands-on experience in PVC pipe installation and proven leadership as a Store Manager seeking to leverage strong work ethic, project coordination skills, and team management abilities in a dynamic retail or operations management role.”

2. Skills-Driven Objective

“Detail-oriented store manager with a background in construction and PVC pipe laying, offering strengths in problem-solving, team leadership, and workflow efficiency. Looking to contribute operational expertise and a strong commitment to safety and quality to a forward-thinking company.”

3. Leadership Growth Objective

“Dedicated and adaptable professional who progressed from skilled PVC pipe layer to store manager, demonstrating strong leadership, customer service, and operations management capabilities. Seeking an opportunity to apply my diverse experience to support business growth and team success.”

4. Operational Excellence Objective

“Results-driven manager with a foundation in construction labor and advanced experience in inventory control, scheduling, and customer service. Aiming to apply my hands-on knowledge and management skills in a role that values reliability, efficiency, and continuous improvement.”

5. Career Advancement Objective

“Hardworking professional with a successful transition from field construction work to store management. Brings strong technical understanding, leadership ability, and a passion for improving operational performance. Seeking a position that allows me to further develop as a leader.”

663 dulles park ct herndon VA

103

20170

EXPERIENCE

Auto glass Express- Chantilly VA 20170

May 2023- January 2025

Store manager

Oversee daily store operations, ensuring efficient workflow in glass repair and replacement services.

Maintain a safe, organized, and clean shop environment.

Monitor inventory levels of glass, adhesives, tools, and supplies; order materials as needed.

Schedule and coordinate customer appointments, mobile service routes, and technician assignments.

Ensure compliance with company policies, safety regulations, and auto glass installation standards (ex: AGRSS).

Company: Family owe business/ worked under contract

‘

PVC telecommunications supervisor

June 2021 -March 2023

Technical & Industry Knowledge

●Telecommunications Systems – understanding of fiber optics, copper networks, wireless systems, VoIP, networking equipment, and transmission technologies.

●Installation & Maintenance Procedures – knowledge of installing, troubleshooting, and maintaining telecom lines, equipment, routers, switches, and cabling.

●Network Diagnostics – ability to use testing tools (OTDR, power meters, signal analyzers) to identify faults or outages.

●Infrastructure Standards – familiarity with industry standards such as NEC, ANSI, TIA/EIA cabling standards, and safety codes.

●System Configurations – understanding of network configurations, bandwidth allocation, and service quality parameters (QoS).

School Name: Herndon High School

Standard Diploma

University: Virginia Tech

Degree: Cybersecurity with an Emphasis in AI ( Artificial intelligence) Currently enrolled.

Skills

Auto Glass Repair & Replacement Knowledge –

understanding of installation techniques, adhesives, curing times, calibration requirements, and AGRSS safety standards.

Product Knowledge – familiarity with different types of glass (windshields, side/back glass), tools, urethanes, moldings, and calibration equipment.

Damage Assessment – evaluating cracks, chips, and structural issues to recommend the right service.

Insurance & Claims Processing – working with insurance partners, submitting claims, and guiding customers through approval procedures.

Quality Control – inspecting work to ensure safe, compliant installations.

Special Skills:

Bilingual ( English and Spanish -20 years spoken fluently.

Three years of excellent customer service

Computer Savvy

Problem Solver

Self Starter

Problem solver

Contact this candidate