Technical Support Engineer with 10 Years IT Experience

Yousef KARACA

Technical Support Engineer

Mechanicsburg, PA 856-***-**** *******@*****.*** linkedin.com/in/ykaraca Authorized to work in the US

PROFILE

To obtain a challenging role as an IT Technical Support Engineer, utilizing my ten years of experience in providing exceptional technical support to ensure the smooth operation of IT systems and networks. Able to assist and recommend hardware purchases to the Manager of Hardware & System Security and oversee the configuration and installation of hardware devices within the facilities as assigned. Experienced in software installation and configuration, hardware, cabling, and operating systems. Recognized for time management, organizational skills, and creativity. Eager to learn new skills by working as a team member.

SKILLS

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365

Ability to manage an enterprise scale network that in includes LANs, WANs, SANs, VPNs, and virtualization.

Ability to install and maintain Servers, Personal Computers, Routers, Hubs, Switches, Ethernet cables and other peripherals.

System Admin experience working in Linux Environment (reducing file sizes, running sudo commands, etc)

Knowledge of current Active Directory and Windows Domain security administration.

Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)

Knowledge of TCP/IP supporting networked devices including Servers, Switches Desktops, Mobile Devices and Printers.

Knowledge of current Information Security concepts and ability to apply concepts.

Knowledge of current Enterprise Data backup and recovery practices and ability to use this knowledge as an Administrator of Enterprise Backup services.

Diagnose, troubleshoot and resolve Microsoft Windows / Linux hardware and software problems

Perform basic computer wired and wireless network troubleshooting

Maintain and repair technological equipment (e.g. routers) or peripheral devices

Monitor computer networks and systems for threats and security breaches

Install, alter, and update security software and firewalls

Test systems for potential vulnerabilities

Develop systems and processes for security best practices throughout the company

Prepare reports on security incidents and changing responses

Strong troubleshooting and problem-solving skills

Proficient in various operating systems including Windows and Mac

Knowledge of network protocols, hardware, and software

Experience in managing Active Directory and Exchange Server

Excellent communication and customer service skills

Ability to work independently and in a team environment

Experience in project management and implementation

Familiarity with virtualization technologies such as VMware and Hyper-V

EXPERIENCE

IT Technical Support Specialist

Wees de Stem voor Vrijheidk, Rotterdam, NL Remote February 2021 - Present

Provides technical support, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing, and adding to a knowledge base.

Assist with managing the help desk ticket queue on a daily basis; creating, routing, and remedying tickets.

Managed Microsoft based operating systems with emphasis on Windows 7 and Office 365.

Client support, answering questions, applying knowledge of computer software, hardware, systems, and procedures.

Reset or restore mainframe, LAN and User IDs and passwords through Active Directory

Knowledge User & Security Group Active Directory administration

Experience with using and troubleshooting Office 365

Experience with Windows-based systems, software, hardware and peripherals

Update technical support knowledge base with accurate and up-to-date information

Provided technical support to end-users on various hardware and software issues

Installed and configured software and hardware components, including desktops, laptops, printers, and servers

Managed Active Directory and Exchange Server, creating new user accounts, resetting passwords, and managing group policies

Troubleshot and resolved network-related issues, including LAN, WAN, and VPN connectivity problems

Participated in IT projects, including the implementation of new systems, upgrades, and migrations

Maintained an accurate inventory of IT assets and software licenses

Provided training to end-users on various software applications and systems

IT Technical Support EngineerMarch 2018 - January 2020

Workset Global, GR Onsite

Technical Consulting

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment

Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)

Provides high level of support to other Client/ATP Technicians and Client Service Desk Staff.

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365

Researches, tests and troubleshoots new technology to increase production and reduce costs.

Maintains updated documentation related to servers and network equipment within Client.

Provided technical support to customers, both remotely and on-site

Troubleshot and resolved hardware and software issues on various systems, including servers, desktops, and laptops

Configured and managed network devices, including routers, switches, and firewalls

Deployed and managed virtualization technologies, including VMware and Hyper-V

Managed and maintained backup and disaster recovery systems

Participated in IT projects, including the implementation of new systems and upgrades

Developed and maintained technical documentation and procedures

Computer Engineer October 2006 - October 2017

Department Of IT, Turkish Ministry of Interior, Ankara TR Onsite

Set up, install and configure hardware and software

Complete installations and provide support

Network management

Network Security

Installs, supports and maintains physical and virtual server (VMWare) environments.

Maintains Active Directory (AD) structure.

Maintains Enterprise backups, backup schedules and complies with retention policies for all Client data.

Monitors backup schedules and retention periods to allow time period restoration of critical data.

Maintains Client shared network printers.

Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)

Maintains the security and availability of enterprise data and network resources such as servers, printers, and file shares throughout Client.

Monitors Systems Center Operations Manager (SCOM)

Maintained the computer networks of organization, providing technical support and ensuring the institute runs smoothly

Working with mechanical devices, tools, and test equipment; have experience in using oscilloscopes, digital multimeters

Have experience and management knowledge of telecommunication systems

Deployment and

maintains wireless systems and radios (RF Radio, Rf-Id tags, LoS)

EDUCATION

CompTIA Academy

A+ Technical Support

Cyber Security

SOC Analyst

Certified Ethical Hacking (CEH)

Cyber Security Certifications for Beginners

Social Hackers Academy

Full-Stack Development

Helsinki University

Java Programming Language

Turkish Aeronautical Association University

Ph.D. Candidate, Department of Business Administration.

Atilim University

MS in Computer Engineering

References:

Available upon request.

Contact this candidate