Virtual Assistant with 10+ Years Expertise

RAFAEL AGUIRRE

General Virtual Assistant

Bacolod City, Philippines 091*-***-**** ******.**********@*****.*** CAREER SUMMARY:

Results-driven General Virtual Assistant with 10+ years in customer support, administrative operations, and technical documentation. Proven expertise in process optimization, client relationship management, and delivering exceptional service across global teams. WebinarNinja

Customer Service & Quality Assurance Engineer August, 2018 - May 2023 Delivered tier-2 technical support, achieving high customer satisfaction and retention scores

Built and maintained comprehensive software documentation and knowledge base sites Implemented project tracking systems that improved bug resolution and feature rollout efficiency by 40%

Collaborated with development teams to design, test, and launch new website features Quality Energy Australia

Executive Assistant March, 2016 - August, 2018

Designed and managed complex Excel models for solar vs electrical consumption analysis for clients

Provided full executive support including calendar, email, and travel management Conducted research, prepared reports, and coordinated submissions to regulatory bodies Virtual Co-Worker (Freelance)

Supported multiple international clients with email/chat/voice customer service and data entry tasks

Transcom Bacolod

Resolved technical and billing inquiries for phone, internet, and cable services via inbound calls

General Virtual Assistant September, 2014 - October, 2015 Customer Service Representative April, 2012 - July, 2014 WORK EXPERIENCE:

RELEVANT PROJECTS:

Investigation Compliance and Enforcement Training Systems(ICETS) Student Support & Enrollment Officer October 2023 - Present Streamlined enrollment and administrative processes, ensuring seamless student experience from onboarding to certification

Partner directly with CEO and training team to optimize course delivery and scheduling Manage full-cycle student enrollment, payment processing, documentation, and certificate issuance with 100% accuracy

Oversee submission of student documentation and issuance of official certificates Maintain detailed records and uphold the highest standards of communication and service quality

Serve as key liaison between operations and students, driving satisfaction and program completion rates

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