Customer Service Representative

Shamarry S. Williams

Phone: 916-***-**** Email: *******************@*****.***

Objective: To obtain employment that will allow me to work closely with youth who are impacted by the mental health, foster care or juvenile justice system while expanding my skills and qualifications.

SKILLS AND QUALIFICATIONS:

● Extremely trainable and flexible with a motivation to learn and develop new skills. ● Dependable, reliable and punctual with a great work ethic.

● Familiar and experienced working with youth providing education and mentorship. ● Energetic, observant and ability to show progression in responsibilities on the job. ● Ability to adapt to different situations quickly and effectively while prioritizing. ● Great at multitasking and meeting deadlines in a timely and professional manner. ● Team player as well as self-motivated.

● Excellent organizational standards: detail oriented.

● Works well with diverse populations and ability to establish and maintain a rapport. ● Excellent communication skills: both verbal and written

● Skilled at providing excellent mental health interventions

● Great at provided strength based case management WORK EXPERIENCE

Advance Call Technologies

Customer service representative Sacramento, CA

01/2017-Current

Managed in-bound customer service calls from clients on specifications about their mortgage payments. Explained escrow fluctuations, monthly payments, and foreclosure. Was responsible for meeting deadlines, scheduling meetings and entering data to ensure coordination between team members. Through clear communication I was able to effectively help the client. Call Socket

Customer Service Representative Oakland, CA

12/2014-01/2017

Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences. Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Sacramento Children's Home

Youth Advocate Sacramento, CA

03/2017- 01/2019

As a youth advocate I connect with youth and bridge the gap of engagement. I specialize in meeting youth where they are at in their life journey. I have been responsible for creating/facilitating youth groups for youth between the ages of 14-21. As a youth advocate I empower youth to use their voice to get their needs met. I assist and motivate youth to meet goals. I also provide support to youth in navigating the social services, juvenile justice, and mental health systems.

Fred Finch Youth Center

Peer Mentor Oakland, CA

01/2014-03/2016

As a Peer Mentor I Provide one-to-one support and intervention as assigned to participants in home/school/other community settings. Assists in development and implementation of positive behavioral interventions and implementation of treatment plan goals. Assists participants to achieve goals. Accompanies participants to scheduled meetings, work, or leisure activities as planned. Facilitates transportation for participants to community activities, medical appointments and therapy appointments as needed. Assist participants with developing life skills in the areas of daily living including but not limited to social relationships, symptom management, daily activities, health, problem-solving, managing anger, conflict resolution, emancipation issues, and other areas of need as identified by the Team. Observes and support child and family during visits as needed. Provides crisis response and support as needed to participants. Provides mentoring and support to participants as assigned in daily meetings or by team.

Connections With Youth

LGBTQ CASE MANAGER Oakland, CA

9/2012-12/2013

Met with youth weekly one on one. Created short term and long term goals with youth. Used tools to measure youth’s success on completion of goals. Collaborated with probation officers, lawyers, social workers and care providers to provide extra support. Worked closely with youth suffering with mental

health adversities, facilitating impactful interventions while providing youth with useful resources. Attended weekly training on how to better service youth, different alternatives to make connections with youth and motivational interviewing. Advocated on behalf of youth while teaching youth how to advocate for themselves. Provided strength-based case management. Worked very closely with youth who had been impacted by either the mental health or juvenile social justice system. Provided support and guidance as needed. Trained social workers, care providers and parents about LGBTQ youth. Worked very closely with community to build meaningful relationships to better service youth. Youth Uprising

Youth Advocate Oakland, CA

6/2011-8/2013

Advocated for youth to have a better after school program, more resources and more advanced community programs. Planned community events to promote positive change. Worked very closely with members in the community to better understand the needs in the community. Attended AC transit meetings to improve the public transportation system for youth. Planned educational events for youth to learn how to save money, practice healthy living, sexual education, teen pregnancy prevention, and how to improve their community. Working closely with youth who have been impacted by the social justice system, linking them to resources within the community. Provided excellent support as needed. EDUCATION:

Natomas High School Sacramento, CA 8/2007-6/2011 ● High School Diploma Verifiable References Available Upon Request

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