Resourceful Compliance & Workflow Specialist

REBECCA J CLEMENTS

Roy, UT ***** 605-***-**** ************@*****.***

SUMMARY Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

WORK HISTORY BUSINESS COMPLIANT SPECIALIST 11/2020 to CURRENT Citi Bank

I moved to this position once the Caterpillar department was dissolved. This position has allowed me to gain new knowledge from a regulation business perspective.

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I work reviews for agent work regarding FinCEN regulations, EOCA, documentation retention.

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WORKFLOW COORDINATOR 05/2019 to 11/2020

Caterpillar

Start up department for Caterpillar credit worldwide. As a workflow coordinator I was tasked with creating and maintaining the workflow for the customer service, credit, and support teams to ensure the needs of the customers and the client were met.

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This required the creation and implementation of reports and reviews to be worked by agents with timeliness and accountability.

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In this role I was also able to gain knowledge in entitlements for all teams in the department and work to ensure that all tools necessary were available.

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If not available I was able to create proposals to request access to applications to streamline the workflow.

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CREDIT SPECIALIST 5 10/2018 to 05/2019

Highline Assist

Accepted position in the Highline department in August 2018. I split my time between the Credit Department and the Highline department until 10/2018 to ensure business needs were met for the field service team.

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As an assist I work the initial process of line of credit requests over

$25,000.00. Pulling all credit bureaus, verifying the business address, and completing all available searches to locate any additional exposure that the customer has within the defined portfolio.

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This is used to compile a clear picture of the customers credit profile and exposure they currently have within Citi Retail Services.

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RJ

Once I have compiled the information, I make the initial contact with the customer to obtain additional information that may include but not be limited to Trade references, Bank references, and company financials.

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I am trained for all portfolios to include THD, SPG, and Costco Citi Business. I primarily am assigned Caterpillar credit requests at this time.

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In 04/2018 I accepted a request to become the back up for million dollar plus deals. This was offered due to my eye for detail and attention to even the smallest amount of information found that can be use to make a decision in regards to our ability to assist the customer with their line of credit within Citi Retail.

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Starting in early 2019 I have been assisting the highline department with FinCen remediation to ensure that we have the correct information captured and adhere to federal regulations.

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FST Field Service Team 06/2017 to 10/2018

• Transitioned from the DST team to the FST team.

Working directly with our internal (SCM) and external (PAR) Home depot field representatives creating relationships with the customers to growth in our customer base while ensuring the credit needs of both the customer and Citi are met.

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Create parent/child accounts to include linking of a new child to an existing parent account.

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Working with highline to ensure field reps are updated on the status of credit line requests above $25,000.00.

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Maintain the credit line and credit line increase requests as needed by field reps to ensure purchasing ability of our client.

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Works as relay communication between Prox account managers and our field reps to ensure the needs of the client and the needs of Citi are met.

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FST/DST is the onboarding team for new clients as well as ensuring a smooth transition for the customer and the client in the initial stages of the contract with Citi, helping to build the PnP and best practices to be used by other agents once the client is rolled out to the floor.

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• Creating correct documentation for FST for PNP purposes. CNHi Dealer Services Team 06/2015 to 06/2017

Working in direct contact with the client, dealerships, card holders, FST's and DSR's in the day to day processes involved in the Credit, Customer Service, and Support (when available) Departments to ensure a smooth transition from the application process to the purchase being completed.

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Paper Support 05/2014 to 06/2015

Working Kana and G360 along with backing up the CS Phone team as needed.

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• I also work the Commercial Address Change Referral Queue and am the back up to the CD-4351 Report.

Since moving to support I have learned many additional skills that have assisted me in my growing knowledge of the way in which the company maintains the accounting for different client types.

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Commercial Customer Service 08/2012 to 05/2014

Inbound phone calls from all commercial clients as well as authorizations for THD and RPL.

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I was also able to assist in peer contact by doing side by sides with employees in nesting onsite.

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OFFICE MANAGER 11/2005 to 01/2007

Mountain Land Rehabilitation UT,Holladay

Managed and trained staff and front desk operations creating a total team atmosphere.

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• Verified patient information and services from entry to payment finalization.

• Coordinated and created professional staffing schedule. Successfully established new document workflow process to streamline patient care.

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Reorganized staff and Professionals to allow a ratio of above average patient care.

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• Coordinated with front office staff for documentation requests. THD CS/PAPER/SUPPORT TEAM LEAD ASSIST 06/2003 to 10/2005 CitiBank UT,Layton

Specializing in Account Maintenance to include all of the following but not limited to Itemization and Payment processing, Tax Credit and Debit, Account General Maintenance, Account bill reconciliation, Training for new process procedures.

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OFFICE CLERK 08/1996 to 08/1999

BBD Billards & Darts AZ

Web page, Data Entry, Bookkeeping, Inventory, Sales, Company representative, Advertising, Cash Handling, and Computer Skills.

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EDUCATION GED

OWATC, Ogden, UT

Degree: Associates

OWATC 06/1989

Degree: GED

HIGHLIGHTS Project Management • Failure management

• Maintenance and repair • Business reporting

• Manual dexterity • Quality assurance

• Troubleshooting techniques • Team collaboration

• Proficient in [software] • Compliance monitoring

• Knowledge sharing • Coaching and mentoring

• Documentation management • Analytical thinking

• Team performance improvement • Process optimization

• Customer relations • Risk management

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