Motivational Leader with Operational Excellence

Janelle Lee

Aurora, CO • 720-***-**** • **************@*****.***

Leadership Summary

Motivational and results-driven leader with a strong track record of transforming teams, increasing sales, and improving operational performance across restaurant, logistics, and service environments. Skilled in staff development, labor management, inventory control, and customer experience enhancement. Adept at leading high-performing teams, analyzing performance metrics, and executing strategies that meet or exceed company goals.

Leadership Experience

Restaurant General Manager (RGM)

Pizza Hut – Denver, CO May 2024 – June 2025

• Led and coached a 16-person team, improving performance and operational discipline.

• Grew weekly sales by 40%+ through strategy execution and staff motivation.

• Managed labor budgets, scheduling, and staffing to meet cost requirements.

• Reviewed P&Ls; daily and implemented corrective action plans.

• Maintained strict inventory control for high-volume periods.

• Created a culture of accountability and customer-focused service. Assistant Manager

S.P. Janitorial Services – Aurora, CO Jul 2021 – 2024

• Managed daily operations, scheduling, and team coordination.

• Maintained strong client communication and customer satisfaction.

• Organized weekly charts and operational task lists.

• Oversaw administrative duties and workflow.

Independent Contractor (Delivery Lead)

Roadie – Aurora, CO Dec 2023 – 2024

• Delivered oversized items safely and on schedule.

• Verified all deliveries with photo confirmation.

• Provided quality service and handled heavy lifting. Delivery Driver

DoorDash – Aurora, CO Jun 2020 – Feb 2025

• Delivered orders accurately and on time.

• Maintained strong customer satisfaction ratings. Technical Support Representative

Teleperformance – North Lauderdale, FL Sep 2014 – Jan 2020

• Troubleshot technical issues and created network tickets.

• De-escalated customer concerns with professionalism.

• Resolved device and network problems.

Administrative Assistant

Elite Choice Health – Pompano Beach, FL Jan 2008 – Jul 2014

• Handled calls, messages, and client requests.

• Processed insurance transactions and correspondence.

• Maintained office supplies and supported operations. Core Leadership Skills

• Team Leadership & Coaching

• Performance Management

• Sales Growth Strategies

• Labor & Budget Control

• P&L; Analysis

• Operations Optimization

• Conflict Resolution

• Customer Experience Enhancement

• Inventory Management

• Training & Onboarding

• Communication & Team Alignment

Education

Coconut Creek High School – Coconut Creek, FL

High School Diploma

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