Experienced Front Office & Data Entry Leader, 25+ Years /analysis
Resume:
Geraldine (Gerri) Kalish
Rancho Mirage, CA *****
*****************************@***********.***
Professional Summary
Strong work ethic with 25+ years of front office management, budgetary, and customer service experience. If you are looking for a team player, someone who is a self-starter and highly motivated, excellent leadership ability with above average people skills, communication skills in both verbal and written settings, and a quick learner, look no further. I hope to have the opportunity to meet via Zoom or in person with your HR team to demonstrate my skills, abilities, and winning personality. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Player Development Specialist
Agua Caliente Resort Casino-Rancho Mirage, CA
April 2024 to June 2025
• Develop and maintain professional working relationship with 700+ casino player/guests by providing complimentary benefits based upon the player/guest's gaming history.
• Provide excellent customer service.
• Utillize with proficiency, 6 casino/hotel computer applications, plus Word, Excel, and Outlook.
• Complete special projects using upselling techniques and good customer service skills in the assigned deadlines.
Office Manager
Rose Valley RV Ranch-Silver City, NM
February 2012 to May 2017
• Day to day management of RV ranch office to include supervision of office staff, daily, weekly, and monthly reconciliation of revenue, reservations, occupancy reports, telephone customer service, and visitor customer service.
Resort Manager
Saddle Mountain RV Resort-Tonopah, AZ
September 2007 to August 2010
• Day to day management and supervision of 22 employees for a 500 site recreational vehicle/ manufactured home park.
• Daily, weekly, monthly, and annual reports for revenue and occupancy.
• Provide training for all positions in front office, maintenance, food and beverage, activities, and housekeeping.
• Maintain 5* customer service rating for all departments in order to gain repeat business. Education
Medical (Community College)
Thomas Nelson Community College-Hampton, VA
August 1983 to May 1985
Skills
• Communication skills
• Cash handling
• Management
• 10 key typing
• Computer skills
• Conflict management
• Time management
• Supervising experience
• Bookkeeping (10+ years)
• Customer service
• Guest services
• Hospitality
• Leadership
• Sales
• POS
• Typing
• Math
• Organizational skills
• English
• Basic math
• Microsoft Office
• Phone etiquette
Certifications and Licenses
Driver's License
Additional Information
Current job ended due to a reduction in force involving lay off of 9 workers and budgetary cuts. BREAKS IN WORK HISTORY:
1. 2010-2012 Health - Diagnosed, and treated for cancer. Complete Cure. 2. 2017-2024 Relocation from NM to CA to be close to family. 3. 2024 - Desire to resume my career and return to work.
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