Versatile Customer Service and Operations Professional

CRYSTAL MCCLAY

Lombard, IL ***** 954-***-**** ***********@*****.***

Professional Summary

Friendly, reliable team player with 15+ years in customer service, cash handling, and fast-paced scheduling. Ready to start immediately and grow with the company. Work Experience

Self-Employed Family & Freelance Services May 2021 – Current

• Managed daily scheduling for 4+ clients with zero missed deadlines

• Handled phone inquiries, took orders, and coordinated deliveries

• Tracked inventory (household supplies) and reduced waste 25%

• Resolved conflicts calmly under pressure (daily)

• Used good organizational skills to manage workload Delivery Driver Amazon Flex – Chicago & Ft. Lauderdale June 2021 – July 2025

• Tracked and maintained records for mileage, fuel usage, and delivery instructions

• Loaded and unloaded vehicle, delivered packages to customers' doors

• Leveraged GPS navigation and local knowledge to minimize travel time and fuel costs

• Demonstrated reliability and punctuality to meet or exceed delivery deadlines Sales Account Manager Americom – Fort Lauderdale, FL Jan 2019 – May 2020

• Maintained AT&T business accounts, renewed contracts, and upsold equipment

• Streamlined sales processes with new tech to improve efficiency

• Cultivated strong relationships with new and existing accounts

• Closed complex deals using persuasion and negotiation skills

• Maximized ROI by analyzing campaign performance and results Wait Staff Member Historic Dockers – Dania Beach, FL Dec 2017 – June 2018

• Greeted guests, shared specials, took orders with superior service

• Made menu recommendations and answered patron questions

• Served meals and beverages with prompt, courteous attention

• Recorded/memorized orders and entered accurate data into POS system Accounts Receivable / Dispatcher Clerk Sam Jolly’s Plumbing – Dania Beach, FL

June 2016 – June 2017

• Prepared, posted, verified, and recorded customer payments

• Investigated and resolved billing disputes

• Collaborated with teams to reconcile accounts

• Communicated with customers on outstanding balances

• Detail-oriented Dispatcher with 3+ years ensuring excellent service

• Prepared daily schedules, notified drivers of changes, and supported execution

• Assigned loads strategically to balance responsiveness and productivity Education

High School Diploma Sheridan Technical College – Hollywood, FL Oct 2010 Skills

• Leadership • Analytical Thinking • Public Speaking • Problem-Solving

• Customer Service • Cash Handling • Scheduling • Inventory Management

• POS Systems • GPS Navigation • Conflict Resolution

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