Multilingual Administrative Support Professional
Resume:
ANELA PODZIC
Citrus Heights, CA *****
*********@*****.***
Professional Summary
I am a very motivated and skillful woman whose family comes from a war torn country called Bosnia. I speak, read and write Bosnian/Serbo-Croatian. I have had a few jobs that consist of working with people/children of all backgrounds and disabilities. Accustomed to multitasking and working quickly to meet my goals, I seek and maintain full-time positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work Experience
Family Nanny
Private Residence-Sacramento, CA
January 2016 to Present
● Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
● Established open communication with parents for seamless coordination in children''s daily routines and schedules.
● Enhanced children''s cognitive development by implementing educational and stimulating activities.
● Organized creative projects to promote artistic expression, critical thinking, and problem- solving skills.
● Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
● Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
● Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
● Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
Front Desk Receptionist
Skowron & Associates-Citrus Heights, CA
October 2023 to July 2025
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Sales Associate
Sears-Citrus Heights, CA
April 2015 to March 2017
● Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
● Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
● Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
● Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
● Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
● Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
● Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Del Campo High School-Fair Oaks, CA
Skills
• Microsoft Office
• Social media management
• Bilingual (Bosnian/Serbo-
• Phone etiquette (5 years)
• Writing skills
• Educational Support Special Needs Care Croatian)
• English (10+ years)
• Customer service (5 years)
• Client interaction via phone calls
• Childcare expertise LANGUAGES Croatian Serbian Native or Bilingual Native or Bilingual
• Time management (10+ years)
• Quality control
• Translation
• Bilingual (10+ years)
• Social media marketing
• Clear language communication
• Office management
• Office experience (3 years)
• Supervising experience
• Computer literacy
• Sales (5 years)
• Computer skills
• Filing
• Microsoft Word (10+ years)
• Mobile devices
• Administrative experience (2 years)
• Language skills Understanding
• Front desk
• Leadership (5 years)
• Microsoft Outlook (10+ years)
• Data entry
• Communication skills
• Family Support
• Salesforce
• Organizational skills (10+ years)
• Microsoft Excel (3 years)
• Typing
Certifications and Licenses
CPR Certification
Driver's License
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