Multilingual Data Entry Clerk with Accounting Background

FAVOUR OLAITAN

**, **** ******, ***** *****, Lagos

Email: **************@*****.*** Phone: +234********** PROFESSIONAL SUMMARY

Highly motivated and customer-focused professional with extensive experience in administrative and customer service roles. Skilled in handling customer inquiries, resolving complaints, and ensuring a positive client experience across diverse linguistic backgrounds. Proficient in English, Pidgin, and Yoruba translation and interpretation, enabling effective communication with multicultural clientele. Adept at multitasking, maintaining records, and providing excellent service in both corporate and faith-based environments. Proficient in computer operations and financial record-keeping.

EDUCATION

BSc. Accounting - University of Lagos, 2018

Secondary Education - Okota Secondary School, Lagos, 2002 SKILLS &COMPETENCIES

-Customer service and client relationship management

-Multilingual communication: English, Pidgin, and Yoruba translation/interpretation

-Effective communication and problem-solving

-Office administration and record-keeping

-Financial support and reporting

-Computer operations

-Time management and multitasking

-Cross-cultural communication and customer support CERTIFICATIONS & TRAINING

-Desktop Publishing - Oli Biz Computer College

-Advertising on Facebook (2016) - NASBA Center for the Public Trust

-Advertising Foundations - Project Management Institute

-Leading with Innovation - Project Management Institute

-Understanding and Prioritizing Data Privacy - LinkedIn

-Critical Thinking - LinkedIn

-Understanding Logistics - LinkedIn

-Supply Chain Foundations - LinkedIn

-Supply Chain and Operations Management:LinkedIn

PERSONAL INFORMATION

Birthday: 5th June

Sex: Female

Religion: Christian

Languages: English (Fluent), Pidgin (Fluent), Yoruba (Fluent) WORK EXPERIENCE

•Data Entry Specialist (Contract) Littlebridge Group July 2025 - September 2025

-Entered, organized, and maintained accurate company data across multiple platforms.

-Ensured data integrity through regular audits and verification processes.

-Supported the analytics team with structured data for reporting and decision-making.

•Data Analyst (Contract) Codix Health Care March 2025 - June 2025

-Collected, cleaned, and analyzed health-related datasets to improve operational efficiency.

-Developed data visualization dashboards to track performance metrics.

-Collaborated with management to translate data insights into actionable strategies.

•Executive Assistant / Accountant (Contract) Loveworld International Dec 2024 - Feb 2025

-Provided executive administrative support including scheduling, travel coordination, and meeting documentation.

-Managed confidential information with discretion and professionalism.

-Coordinated communications across departments to ensure organizational efficiency.

-Provided translation services in Pidgin and Yoruba for international ministry partners and local stakeholders.

-Managed executive expense reports and reimbursements.

-Reconciled financial data between departments to ensure accuracy.

•Head of Client Relations / Chief Accountant Webitscure 2020 - 2024

-Managed relationships with clients, ensuring high levels of satisfaction and engagement.

-Developed and implemented customer service strategies to enhance user experience.

-Acted as the primary point of contact for client inquiries, complaints, and service requests.

-Communicated with diverse clients in English, Pidgin, and Yoruba to provide culturally sensitive and accessible service.

-Coordinated with internal teams to address client needs and ensure prompt resolution of issues.

-Analyzed client feedback to improve service delivery and customer retention.

-Maintained financial data accuracy in ledgers and spreadsheets.

-Interpreted financial data trends to support management decisions.

•Customer Service Representative Jonathan Logistics 2016 - 2019

-Provided customer support, addressing logistics-related queries.

-Assisted local and regional clients by communicating in English, Pidgin, and Yoruba, ensuring clear understanding of logistics processes.

-Assisted with order tracking, invoicing, and client updates.

-Maintained a positive relationship with clients through effective communication.

•Associate Accountant / Customer Service Representative / Admin Assistant Christ Embassy Church 2010 - 2016

-Handled member inquiries, complaints, and service requests efficiently.

-Provided translation and interpretation services in Pidgin and Yoruba for church members and visitors to facilitate worship and administrative processes.

-Assisted with finance-related tasks, including expense tracking and reporting.

-Provided administrative support, ensuring smooth daily operations.

-Maintained accurate member records and coordinated office activities.

-Assisted with financial documentation and monthly reporting.

-Assisted with expense tracking and petty cash reconciliations.

•Customer Service Representative Tade Abioye &Co (Auditing Firm) 2007 - 2009

-Served as the first point of contact for clients, addressing inquiries and concerns.

-Communicated with clients in English, Pidgin, and Yoruba to explain audit processes and financial requirements.

-Managed client communications, scheduled meetings, and maintained records.

-Assisted in preparing audit reports and financial statements.

•Customer Service Representative / Office Secretary Admiral Constructions Limited 2005 - 2007

-Responded to customer inquiries and resolved issues in a timely manner.

-Liaised with contractors, suppliers, and clients using English, Pidgin, and Yoruba to facilitate project coordination.

-Assisted in coordinating projects and maintaining customer records.

-Managed office administration and scheduling for smooth workflow.

•Computer Operator & Customer Service Representative Staples Business Center 2004 - 2005

-Assisted customers with document processing, printing, and other services.

-Provided customer service in multiple languages (English, Pidgin, Yoruba) to accommodate diverse clientele.

-Provided technical support for computer-related issues.

-Managed customer interactions and ensured excellent service delivery.

•Customer Service Assistant Demola Printing Press 2003 - 2004

-Assisted customers with order processing, complaints, and inquiries.

-Communicated with customers in English, Pidgin, and Yoruba to explain printing services and pricing.

-Provided information about printing services and pricing.

-Ensured customer satisfaction by addressing concerns and following up.

Contact this candidate