Program Manager - Healthcare & Enterprise Programs

SHEETAL BULSARA MBA

Program Manager

https://www.linkedin.com/in/sheetal-b-a3361532/

Program Manager with extensive years of overseeing complex programs and leading cross-functional teams to deliver significant business value. Proven expertise in [relevant program management methodologies, e.g., Agile, Cloud services] and [key software, e.g., Salesforce, Oracle Flexcube, EMR/EHR]. Track record of enhancing operational efficiency, managing annual budgets, and delivering projects on time and within scope. Eager to leverage strategic program management skills to support the company’s mission of building client confidence and driving positive change

EDUCATION

MBA - New York Institute of Technology, New York, 2019-2021

B.S - New York Institute of Technology, New York, 2016-2018

(Minor- Hospital Administration)

SKILLS

Enterprise Program Portfolio Management

Strategic Roadmap Planning

Stakeholder Alignment Strategy

AI-Driven Program Intelligence

Reliability, Availability, Maintainability

Risk Assessment and Mitigation Planning

Vendor Management

Revenue Cycle Optimization

Case Development and ROI Analysis

Performance Analytics and KPI Optimization

Microsoft Project Professional

Agile Program

Regulatory Compliance (HIPAA, JCAHO)

Stakeholder Management

Waterfall & Hybrid

Microsoft Office, PPT, EMR/EHR

CERTIFICATIONS

Lean Six Sigma 2020

SKILLS

Project Management Tools - Salesforce Share point Oracle-Flex cube Agile Concur Kronos POM-QM SPSS

EMR Integration - EPIC- EHR Lytec-Mckesson Azara e-Clinical E-icare Airs PACS

Data Analytics - ODOO SPSS -STATA Statista Bloomberg Terminal Data Governance

Cloud - AWS Google Cloud Azure

VOLUNTEER

Certified Victims Advocate – New York Presbyterian Queens 2021

Graduate Student Mentor – New York Institute of Technology 2023

WORK EXPERIENCE

Senior Program Manager – Healthcare Consultant 2022

Acosta /Mosaic Inc. New York

•Oversaw an annual budget of $4M+, contributing to a 22% bump in program efficiency via strategic resource allocation.

•Implemented a data-driven decision-making process for project selection and prioritization, increasing ROI on technology investments by 40% and aligning 95% of projects with strategic business objectives.

•Mentored and developed a team of 15 project managers, resulting in a 30% improvement in individual performance metrics and a 100% retention rate

•Set annual, monthly, and weekly goals for a state-wide healthcare program that impacted 500K+ vendors

•Championed a scalable project management framework, integrating Salesforce with four other tools to enhance traceability, risk management, and reporting

•Steered the monitoring of risks, issues, dependencies, and contingency plans to remove 99% of roadblocks

•Implemented a new training policy, decreasing turnover by 36%, and performed a variety of complex tasks involving administrative, analytical, and staff management

•Established program partnerships with businesses and partnered with the procurement team

•Development of an overarching strategic vision that supports the goals and initiatives

Acosta /Mosaic Inc. New York Project Manager

•Instituted a risk management plan for each program, mitigating risks early and safeguarding project outcomes

•Led a team of six project management professionals and conducted semi-annual performance evaluations.

•Managed cross-functional teams, including data analysts, engineers, and stakeholders, ensuring collaboration and alignment towards project goals.

•Identify and mitigate project risks and issues and develop contingency plans as needed.

•Manage changes to project scope, schedule, costs, ensuring proper documentation and approval processes.

•Manage project budgets, including cost estimation, tracking and reporting

•Ensured compliance with healthcare standards, guidelines, and regulatory requirements

•Recommended 12 program changes from original specifications based on an iterative feedback loop from customers and stakeholders

•Contributed to requirements-gathering sessions during a mid-sized software development project

•Tracked EVM metrics, ensuring robust tracking of KPIs like ETC and EAC, and delivering projects within a 6% variance of budget and schedule projections

•Conducted RCCA workshops and training sessions for 90+ staff members, elevating team expertise in troubleshooting and problem-solving and slashing project bottlenecks

•Delivered training to 11 new team members, ensuring they aligned with goals and procedures

Certified Victims Advocate

New York Presbyterian Hospital Queens 2021

•Provided crisis counseling and emotional support for domestic violence, sexual assault survivors

•Assisted obtaining protective orders, filing police reports, and preparing victim impact reports

•Collaborated with law enforcement, attorneys, social workers to ensure coordinated care

•Conducted outreach programs to educate the public about victim services and safety planning.

•Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews, and completing assessments.

•Compiled community resources for housing to assist patients with mental health and substance abuse recovery.

•Presented social programs to educate the community and improve participation in counseling care

Graduate Student Mentor, New York Institute of Technology 2023

•Sharing industry knowledge, experiences, challenges.

•Expanding your network skills, build a professional network, advise, guide

•Learning a different perspective on new opportunities, offer professional and personal experience

International Student Mentor Fordham University, New York, 2017

•Mentor graduate students and introduction to a full-circle immersion in language, communication

•Engage virtually to assist, practice informal listening and speaking skills

•Providing tailored virtual meetings, active listening, cultural awareness, professional goals.

•Fostering personal growth and empowering confidence, excellence building trust and respect

•Lead students to attract, recruit, and retain cross-cultural experience of the CXP program

Health Care Liaison New York Presbyterian Hospital 2020-2021

•Serve as a key point of contact between patients and medical providers

•Coordinate communication between physicians, patients, and families

•Liaise intermediary to interpret and communicate procedures and policies

Project Coordinator Intern In-house Consultant New York 2020-2021

•Assist project managers in preparing or filing documents related to the project

•Collect, collate, and document data to track performance risk mitigation plans

•Documenting resourcing needs, processing financial data, and preparing commitments

Student Support Specialist New York Institute of Technology New York 2018-2021

•Foster positive relationships among students and adapt social skills

•Assistance for printing plots, study skills, and monitoring ongoing marketing campaigns

•Managed the Academic and Computing Department and maintained operating plotters for prints

Finance Sales Intern Premium Merchant Funding New York 2020

•Experience in data research, timely reports, and GAAP analysis for business development

•Developed budget revenues, P&L, Financial statement analysis with financial advisory skills

•Experience in creating pipelines, loan origination, and customer consultation

Graduate Assistant New York Institute of Technology, New York 2019-2020

•Developed internships for new cohorts, supported and trained 100+ students

•Assisted in setting basic study skills, individualized assistance, and engaging learning experience

•Assisted with research for academic publications to completed daily administrative tasks for professors

Human Resources Intern New York Presbyterian Hospital, Queens, NY 2018-2019

•Worked closely with clinical and employee files and reviewed various employee benefit forms

•Updated employee records with new hire information, onboarding, compliance review

•Human resources reporting skills, filing and maintenance of personnel folders, auditing files for Joint Commission readiness, and other regulatory purposes

•Reviewed 100K+ files, assisted with processing of new hire documentation, HSA benefits, ESOP

Executive Office Manager Women’s Health Services New York 2003-2015

•Excellent observer, keen on details, goal-oriented, billing -coding, maintained patient charts, and coordinated the physician credentialing process

•Medicare, Medicaid, third-party billing, prescription management, private payer, inpatient, and outpatient authorizations

Perinatal Diagnostic Sonographer Mount Sinai Health System, Elmhurst, NY 2000-2004

•Quarterly scanned 160 percent of patients from correctional facilities

•Gained proficiency working closely with patients, knowledge of ultrasound machines, portables

•Nuchal Translucency, Bio-Physical Profile, High-risk Ob scans, Doppler s/d ratio test

References Available upon request

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