Customer-Focused Retail Associate Resume
Resume:
Mayah James
Smyrna, TN *****
******************@*****.***
Work Experience
Assistant Manager
Speedway/7-ELEVEN-Smyrna, TN
July 2023 to Present
• Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions.
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards.
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service.
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports.
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally.
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing.
• Did morning paperwork, as well as lottery and going over everyone’s previous shifts. Assistant Manager
Valvoline Instant Oil Change-Huntington Beach, CA
July 2021 to July 2023
• Started as CSA, making sales for all products and services
• Resolved customer concerns
• Provided information about the company’s products and services
• Handled customer inquiries, questions, Service request, and payments
• Directed the team to their daily tasks
• Managed the paperwork for claims, write ups, and maintenance orders
• Conducted interviews at job fairs
• Opened and closed the stor
Cashier/Customer Service
Target-Huntington Beach, CA
February 2018 to April 2021
• Worked at customer service desk.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Improving Customer Experience by following up to ensure resolution.
• Ensuring time Management to get all tasks done.
• Continuously developed interpersonal Skills.
Education
High school diploma
Huntington Beach High School - Huntington Beach, CA Skills
• Sales Experience
• Problem solving
• Supervising Experience
• Inventory Control
• Merchandising
• Communication Skills
• Technology management
• Organizational Skills
• Management Experience
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