Administrative Specialist with Operations & Billing Experience

Christina Ferrara

****A Elmer Derr Road Frederick, MD 21703

Mobile: 240-***-****

Email: *.*********@*****.***

Career Objective:

Detail oriented, well-organized individual, with experience in a range of administrative duties including, answering phones, supporting staff, payroll, document preparation, customer service, and billing. My primary objective is to obtain a position within a professional and reputable company where I can gain valuable experience and provides a great opportunity for career advancement. Professional Work Experience:

October 2022-April 2024

Customer Benefit Advisor Unum-Colonial Life

• Answer inbound calls using AWS Remote Call Center

• Use multiple systems to answer customer questions & concerns

• Adhere to call center metrics

• Attend team huddle meetings to discuss metrics & goals

• Back-up supervisor when out of the office

• Input new information for claims

• User work flows to help customers

• Help update workflows as processes change

November 2013 to 2018 Johnson Chimney Service

Office Manager Bethesda, Maryland

• Scheduling and dispatching

• Answering Multiple line phone

• Accounting-Enter payments, reconcile statements, print checks

• Purchasing & Inventory

• Collections

October 2011 to June 2013 O’Connor Plumbing & Heating Project Management Assistant Germantown, Maryland

• Set up & maintain all construction projects

• Collections on all construction projects

• Schedule, maintain all construction employees

• Close-out construction projects

• Answer multiple phone calls

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December 2006 to October 2011 Firestarters, Inc.

Office Manager/Administrative Assistant Germantown, Maryland

• Purchased fireplaces, gas logs, and venting systems

• Provided estimates for installation of fireplaces and gas logs

• Processed invoices

• Purchase orders

• Answered multiple phone calls

Education:

• Montgomery College 2003

• Quince Orchard High School class of 2003

Software Applications:

• Knowledge of a Mac and PC

• Microsoft Office 2012 Professional Suite to include Outlook, Power Point, Word, and Excel

• Netscape and Internet Explorer

• Quick Books

Special Information:

• I am a fast learner and great with self teaching

• I am a team player and provide excellent customer service

• My type speed is 60 wpm and I have outstanding writing and grammar skills

• I understand how to use all general office equipment to include the copier machine, fax machine, and scanner

• I am known to be very organized and can design presentations very nicely

• I am highly motivated, self-directed, and demonstrate a strong initiative in the workplace

• I am able to multi-task and deliver on schedule deliverables

• I am very creative and always have an idea

References:

Professional references are available upon request

Contact this candidate