Sales & Customer Service Specialist

Sharon A. Smith

Redford, MI - *************@*****.*** - 248-***-****

SUMMARY

Dedicated employee with exceptional administrative, sales and customer service skills that brings remarkable value to help the company with organization goals. Results-driven, detail-oriented and great team player who truly enjoys working with and helping others while continually trying to improve ways of working.

HIGHLIGHTS

●Skilled in MS Office Software, Salesforce, PBI

● Outstanding customer service skills that builds customer loyalty and return-business

●Exceptional problem-solver - Customer-oriented - Skilled multi-tasker

●Well-developed communication skills

●Positively influence my peers

EXPERIENCE

Dana Corporation – 2022 – 2025 (Livonia, MI) via Acro Blue Staffing

Sales Analyst for the Power Technology Group

Customized Account Receivable Excel reports for senior management and Sales to gain understanding of customers’ high past-due accounts for the Power Technologies Group. Using GetPaid software rerouting outstanding invoices to various personnel including Plant controllers, A/R or Sales personnel, and trained the new Lithuania group to show the notes so A/R issues were understood for each account. Continually worked with the Accounts Receivable group in Lithuania to understand various past-due issues and work with Sales to resolve. Updated reports in PBI showing sales manager for each customer and sent to Sales and A/R group.

Nordstrom – November 2019 to August 2020 (Novi, Michigan)

Counter Manager for Shiseido and Clarins Skincare Lines

Quickly developed customer base while exceeding Clarins and Shiseido monthly goals before the Covid 19 pandemic affected store business.

Ulta Beauty - August 2018 to November 2019 (Northville, Michigan)

Lancôme Beauty Advisor / Prestige Beauty Advisor

Successfully built a loyal customer base resulting in significant return business. During the Lancôme 2019 fiscal year for Q1 exceeded Lancôme goals to-plan +48% to prior year and continued to add great value to Ulta business. Attended training classes and educated customers on products and created an “Ulta Wow” experience.

United Road – 2017-2018 (Livonia, Michigan)

Sales Representative

Cold- calling to gain business to transport vehicles to automotive dealerships and dealer auctions. Determined pricing, quoted customers, oversaw my orders in OVISS to ensure drivers were assigned in a timely fashion, costs were still appropriate, contacted drivers to ensure the timing for pick-up and/or delivery was on schedule. Created and maintained Excel file for the purpose of follow-up, list of drivers, margin calculations, reference sheet, and target account list.

Auburn Pharmaceutical – 2014-2017 (Troy, MI)

Account Manager

Developed and expanded customer base resulting in opening 73 new accounts. Completed an average of 40 daily outbound calls and successfully opened new accounts while consistently serving my customers. Developed an Excel file to strategically track items purchased, understand potential sales, and ensure there were no lost sales on items. Delivered exceptional customer service to strengthen customer loyalty.

Jim Beam, Inc. – 2001-2013 (Farmington Hills, Michigan)

Administrative Assistant / Office Manager

As the only administrative person for a sales and marketing office I assisted the division vice president who led eight states. Major responsibilities included:

●Communicated updates of policies, due-date reminders, company benefits, and other pertinent information to the division in a clear and concise manner in an effort to reduce their administrative tasks resulting in a smooth-running division.

● Developed Excel spreadsheet forms to download sales information from SAP system for division vice president on a weekly basis for sales tracking purposes.

●Managed the sales office with various responsibilities such as letter composition for division vice president, ordering/maintaining office equipment, supplies, furniture, handled logistics for moving location and new renovations.

●Coordinated Quarterly Business Review meeting logistics for several states to include meeting room, hotel, dinner, local transportation arrangements and flight schedules. Created an Event Checklist to ensure success of logistics.

●Created/maintained the division’s intranet site for the purpose of a one-stop-shop website consisting of relevant news, instructions and various information.

●Created/maintained a quarterly Michigan price book.

●The “go-to” person for the entire division for all aspects of administrative, human resource and computer issues.

EDUCATION

Plymouth Salem High School

Various courses in Microsoft Word and Excel

Sales Training Courses

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