Bilingual Administrative and Customer Service Professional
Resume:
Rebecca Suniga
Gilroy CA 408-***-**** *************@*****.***
OBJECTIVE Bilingual administrative and customer service expert pursuing long-term position to leverage extensive experience in office support, client relations, and team coordination for organizational growth and enhanced customer satisfaction.
CORE COMPETENCIES Workflow operations
management
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PROFESSIONAL
EXPERIENCE
LEAD CUSTOMER SERVICE REPRESENTATIVE 08/2020 to 03/2025 Smith's Pest Management Gilroy, CA
Mentored CSR staff in training and onboarding as an informal team lead.
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Handled escalated client inquiries about billing and services, resulting in high satisfaction ratings.
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Partnered with technicians, dispatch, and finance to resolve account issues swiftly.
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Created sales leads from inbound calls while advocating for additional services.
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Logged accurate data and prepared reports using ServSuite CRM system.
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• Helped develop SOPs and training resources for internal use. Provided essential backup to dispatch and collections teams when needed.
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ASSISTANT LEASING AGENT 01/2019 to 08/2020
EAH Housing San Jose, CA
Managed communications for 150+ residents, vendors, and service teams to streamline operations.
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Executed processing of rent payments, maintenance orders, and tenant transitions effectively.
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Conducted thorough unit inspections while coordinating relocation activities to ensure adherence to quality standards.
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COST ESTIMATOR / CLIENT SERVICES 08/2018 to 12/2018 Independent Cleaning Services San Jose, CA
Estimated costs for residential and commercial cleaning projects accurately.
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RS
Managed over 100 customer accounts, ensuring strong recurring service relationships.
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E-COMMERCE ADMINISTRATIVE ASSISTANT 12/2017 to 08/2018 Shoe Palace Headquarters Morgan Hill, CA
Delivered exceptional customer service by promptly addressing client inquiries and concerns.
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Managed scheduling of meetings to ensure efficient teamwork among members.
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Oversaw incoming communications, guaranteeing timely responses to all inquiries.
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Supported inventory tracking and supply organization for smooth operations.
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Maintained accurate records enhancing retrieval efficiency across departments.
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Contributed to team projects through thorough research and information compilation.
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Streamlined office procedures by collaborating with colleagues on operational enhancements.
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Ensured confidentiality of sensitive information through strict adherence to privacy policies.
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CUSTOMER SERVICE REPRESENTATIVE 2016 to 2017
Signature Flight Support San Francisco, CA
Executed concierge-level service for high-profile aviation clients, maintaining superior service standards.
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Coordinated dispatch and logistics for aircraft to facilitate efficient operational flow.
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E-COMMERCE CUSTOMER SERVICE SPECIALIST 01/2015 to 01/2016 Shoe Palace Morgan Hill, CA
Oversaw daily management of product listings and online content for 75 to 100 items.
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Resolved inventory challenges and handled returns for various product lines.
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EDUCATION General Educational Development General Studies Butte College, Oroville, CA
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