Dynamic, guest-focused sales professional

AMINA ANNA ZOUITINI

CHICAGO, IL *****

e: ********@*****.***

p: 872-***-****

Q U A L I F I C A T I O N S S U M M A R Y

• Over five years' experience working within various fast-paced sales/customer service environments; such as food service, retail sales, and guest relations.

• Possesses strong verbal and written communication skills, enabling effective interaction with customers in a professional, incredibly personable, and friendly manner.

• Highly people=oriented, extroverted, optimistic, and confident in personal honed skills. High-achieving. Hospitable, and incredibly zealous.

• Able to actively listen to customer inquiries/concerns, provide clear and concise solutions.

• Highly collaborative individual for an ideal customer experience with consideration to set stipulations, assuring all needs are met.

• Adaptability when concerning new materials, changed systems, and various diversities when concerning customers.

• Able to handle multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.

• Proficiency with remaining patient and calm in otherwise challenging situations, maintaining a positive and reassuring attitude.

• Tech-savvy, proficient in various entry-level digital tools and platforms and pliant when it comes to learning any new material.

• Highly self-motivated and disciplined, eager and passionate about growth opportunities. E X P E R I E N C E

Front of House Jan 2025 - Current

Stanley/s Bar and Grill Chicago

• Engaging with customers, order taking, food-running, and ensuring a pleasant dining experience

• Collaborating with team effectively for the best service possible

• Offering recommendations based on requested criteria, maintaining upkeep of location,.

• Extensive menu knowledge, including daily specials and food allergens.

• Fulfilling closing duties in a timely manner.

• Confident in various paces of restaraunt flow.

Seasonal Selling Ambassador Nov 2024 - Jan 2025

Ulta Beauty Chicago

• Handling returns, refunds, exchanges, and other register-oriented activities.

• Well-versed in various POS systems, BOPIS, and cash handling.

• Extensive product knowledge (including luxury beauty/fragrance) in order to meet guest needs

• Offering recommendations based on requested criteria, making sales effectively. Brand Ambassador Nov 2023 - Nov 2024

Forever 21. Rosemont Chicago

• Handling returns, refunds, exchanges, and other register-oriented activities.

• Maintenance and upkeep of store presentation.

• Exceptional knowledge of POS and cash handling experience.

• Knowledge of sales and marketing techniques to promote products and services. Guest Relations Ambassador Sep 2022 - Nov 2023

John G. Shedd Aquarium Chicago

• Facilitated way-finding, answering inquiries, and providing an excellent overall experience to guests.

• Responsible for maintaining safety precautions at particular exhibits for guest and animal safety.

• Exceptional knowledge on each exhibit and responding to radio calls in a timely manner.

• Accustomed to engaging audiences via interactive discussion about the animals at touch pools and in the Oceanarium. Front of House April 2022 - Jan 2023

Culver’s Chicago

• Proficient order taking with heed to menu knowledge,

• Food running at various paces dependent on time of day, tending to dining room

• Multi-tasking and collaborating for best service possible. Resident Assistant

Astoria Place Chicago

• Met social, emotional, and caretaking needs of residents on the floor.

• Charting for multiple patients, communicating proactively back to the head nurse.

• Assisted with lifting, feeding, changes, and escorting residents to doctor’s appointments.

• Compassionate and empathetic towards patients, with a commitment to providing high-quality care. Apr 2022 - Sep 2022

Dietary Aid

Ascension Living Life Center Chicago

• Working in a team-based atmosphere to maintain scheduled time.

• Being mindful of specific dietary restrictions and substitutions based on allergenic or physical needs.

• Maintaining a clean work atmosphere in a timely manner.

• Answering the phone and delivering food-based requests.

• Capable of making recommendations to residents based on their preferences and dietary needs. E D U C A T I O N

Oct 2019 - Apr 2022

GED Chicago Graduated: Mar 2021

T E C H N I C A L S K I L L S

Word Processing:

Google Docs, Microsoft OneNote, Microsoft Word.

POS:

Brink, Oracle, Toshiba, Square.

Contact this candidate