Project Coordinator with Business Analysis Expertise

Chaitra Shetty

Woodbridge, NJ

Phone: 732-***-****

Email: *****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Project Coordinator and former Business Analyst with experience leading cross-functional teams, managing project schedules, supporting stakeholder communication, and driving operational excellence. Strong analytical, organizational, and client-facing skills with a background in technology, business requirements gathering, and team leadership. PROFESSIONAL EXPERIENCE

Project Coordinator Save The Water 08/2022 – Present

- Maintain and monitor project plans, schedules, budgets, and expenditures.

- Organize, document, and participate in stakeholder meetings.

- Serve as liaison between project managers, stakeholders, and cross-functional teams.

- Track project activities, milestones, and deliverables.

- Identify project changes and ensure adherence to frameworks. Associate Team Leader H&R; Block 12/2022 – 04/2024

- Supported a high-volume retail office to exceed client expectations.

- Ensured SOP compliance and quality client service.

- Served as point of contact for escalated client concerns.

- Managed associate scheduling and workflow efficiency.

- Led daily activities and team communication.

Junior Business Analyst Accenture 12/2011 – 07/2013

- Gathered and analyzed customer requirements with Sr. Analysts.

- Conducted requirement-gathering sessions and stakeholder meetings.

- Participated in creating BRDs and FRDs.

- Supported SDLC processes and documentation updates.

- Translated requirements into user stories and workflow diagrams. Associate Engineer Accenture 05/2011 – 11/2012

- Managed user accounts and admin access.

- Performed software installation and system troubleshooting.

- Supported senior executives on technical issues.

- Handled global user support across NA and EMEA.

EDUCATION

Bachelor of Engineering in Information Science

NMAM Institute of Technology 2007 – 2011

ADDITIONAL SKILLS

- Project Coordination & Documentation

- Agile Methodology

- Power BI Reporting

- MS Office Suite

- Requirement Gathering (BRD/FRD)

- Healthcare Billing & Coding (ICD-10, CPT)

- EclinicalWorks

- Analytical & Communication Skills

- Multitasking & Prioritization

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