Customer-Focused Hospitality & Retail Specialist

CARELLE JAMES

SUMMARY

I am a dedicated and customer-focused professional with over 5 years of

experience in both the hospitality and retail industries. I have a proven track record of delivering exceptional service in fast-paced, high-pressure environments, always prioritizing customer satisfaction and loyalty. I am skilled at handling customer inquiries, managing operations, and resolving issues efficiently and professionally. As a strong communicator with a passion for creating positive experiences, I pay close attention to detail and maintain high standards. I thrive in both team-oriented settings and individual responsibilities, always working to ensure a seamless customer experience.

EXPERIENCE

Culinary Operations Coordinator

Nando's

2019 - Present

Oversee daily kitchen operations to ensure the efficient preparation and delivery of high-quality food in a timely manner.

Maintain food inventory and ensure stock levels are adequate, conducting regular stock checks and placing orders when necessary. Monitor kitchen cleanliness and ensure that all hygiene and food safety regulations are strictly followed.

Coordinate with front-of-house teams to ensure smooth communication between kitchen and service staff, optimizing customer satisfaction. Implement and enforce kitchen procedures to ensure consistency in food quality, portion control, and presentation.

Promote a positive kitchen culture, encouraging teamwork, high morale, and motivation among kitchen staff.

Food Retail Associate

Sainsburys

2017 - 2023

Assist customers in selecting products, providing information on promotions, and ensuring a positive shopping experience.

Maintain product displays by ensuring shelves are stocked, organized, and clearly labeled, with attention to product rotation and expiry dates. Process customer transactions at the checkout, handling payments and providing accurate change in a quick and friendly manner. Ensure store cleanliness by regularly tidying up aisles, cleaning surfaces, and maintaining a safe, welcoming environment.

Promote special offers and deals to customers, upselling products and suggesting complementary items to boost sales.

Manage customer inquiries and resolve issues by offering solutions or directing them to appropriate team members when necessary.

Support inventory management, including stock replenishment, receiving deliveries, and monitoring stock levels to prevent shortages. Assist with product stocking and shelving in accordance with store procedures and food safety guidelines.

Work collaboratively with team members to achieve store targets and ensure efficient store operations.

Follow health and safety regulations, particularly around food handling, ensuring compliance with food hygiene standards.

Provide excellent customer service, ensuring that every customer feels valued and their needs are met promptly and professionally. Retail Floor Supervisor

Miss Selfridges

2017 - 2019

Assist customers with product selection and provide styling advice, ensuring a personalized shopping experience that aligns with brand values. Oversee daily floor operations, including stock management, visual merchandising, and store cleanliness, to ensure the store is well-presented at all times.

Supervise and train new staff on company procedures, product knowledge, customer service techniques, and sales strategies. Handle customer inquiries and resolve issues, ensuring a smooth and positive experience for all shoppers and maintaining brand reputation. Support inventory management, ensuring shelves are stocked, inventory is updated, and stock levels are accurate.

Ensure compliance with company policies on health and safety, customer service, and loss prevention.

SKILLS

Communication

Customer Service Excellence

Problem-Solving Teamwork & Collaboration

Multitasking & Time Management

Sales & Upselling Conflict Resolution

Adaptability & Flexibility Attention to Detail

Organizational Skills Leadership

EDUCATION

BTEC Health and Social Care

St Francis Xavier Sixth Form College

2015 - 2017

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