Administrative & Project Support Specialist

L A U R E N E L L E N J O N E S

CONTACT

PROFESSIONAL SUMMARY

773-***-****

*************@*******.***

Detail-oriented and experienced administrative professional with strong technical proficiency in Microsoft Office Suite, ProCore, AutoCAD, Revit, Bluebeam, Trial Times, CITRIX, Unix-based remote systems, and Procore. Adept at multitasking, conflict resolution, and supporting project and operational workflows. A dependable, self-motivated team player who thrives in both collaborative and independent environments. Seeking a role as an Executive Administrative Assistant, Project Coordinator, or a similar administrative position.

SKILLS

PROFESSIONAL HISTORY

MAC IOS MICROSOFT IOS C++

Java AutoCAD Bluebeam CITRIX

ProCore QuickBooks Customer Service Conflict- Resolution

ELM Utility Services (Contractor for Southwest Gas) - Phoenix, AZ Gas Utility Locator Jan 2024 - Present

Certified by Southwest Gas (SWG)

-Accurately locate underground gas lines using transmitter/responder tools

-Interpret and verify gas maps in FieldView against field dimensions

-Complete and file 127 forms per SWG standards

-Execute scope changes using LLA and Paragraph I Forms

-Build strong relationships with contractors, stakeholders, and the community

-Ensure compliance with billing and trouble ticket coding procedures Sturgeon Electric (MYR Group) - Phoenix, AZ Administrative Assistant /AP &AR/Project Support Mar 2020 - Sep 2021 -

Transformed project drafts into organized binders for field use

-Assisted Project Managers with blue stake coordination and documentation

-Handled invoicing, expense tracking, accounts payable/receivable

-Entered payroll data and maintained accuracy across systems - Supported QA/QC processes for project completion

-Utilized Procore to manage project documentation, submittals, RFIs, and daily logs

LaPorte School Corporation - LaPorte, IN Paraprofessional Jan 2020 - Mar 2020 -

Assisted K-4 teachers with daily instruction and classroom management

-Tracked academic progress and created student reports

-Worked with students on IEP and 504 plans

-Delivered reading interventions through Ready to Read programs AutoZone –LaPorte Indiana- Commercial Sales Manager Mar 2019 - Aug 2020 -

EDUCATION

Grand Canyon University

B.A. English Professional Writing with an emphasis in Technical Writing.

Graduated 2021

ASE Certified G, P, C, & A 2007,2010,2012,2014,2018

Provided expert product support and automotive troubleshooting - Maintained knowledge of inventory, promotions, and ZNET tools - Delivered high-level customer service in line with company policies Managed a Fleet of 15 Employees

Managed Accounts Payable and Receivable for 250 automotive repair businesses

Silver Birch Living - Michigan City, IN Executive Assistant & Transportation Coordinator Aug 2018 - Mar 2019

-Managed calendars and appointment scheduling for 200+ residents

-Facilitated Medicaid transportation and VA medical appointments

-Provided direct administrative support to the Administrator and Business Office

Elements Massage Therapy - Round Rock, TX Receptionist / Medical Assistant May 2014 - Jan 2015

-Scheduled appointments and managed client communications

-Maintained front desk operations and cleanliness of treatment rooms

-Promoted and sold membership packages

Starbucks Coffee Company - Chicago, IL & NW Indiana Barista Sep 2008 - May 2014

-Delivered excellent customer service with speed and accuracy

-Handled cash transactions and promoted product sales Franciscan Alliance - NW Indiana Patient Registrar / Patient Care Advocate (PCA) Dec 2012 - Oct 2014

Performed inpatient/outpatient registration in fast-paced ER settings

-Pre-verified insurance for emergency surgeries

-Trained staff on co-payment and insurance policies

-EPIC and MyChart Workflow

Adventist Hinsdale Hospital - Hinsdale, IL Patient Registrar (Emergency Dept.) Jan 2012 - Oct 2012

-Registered patients efficiently using CITRIX

-Maintained accuracy and professionalism under pressure

Kenneth J. Allen & Associates - NW Indiana Legal Secretary / Paralegal

Oct 2012 - Jun 2013

-Supported attorneys with document preparation, calendaring, and file management

-Scheduled depositions and linked legal documents in Trial Works Anesi Ozmon Rodin Novak & Kohen Ltd. - Chicago, IL Personal Assistant to Mark Novak Mar 2008 - Jun 2009

-Scheduled meetings, prepared PowerPoint presentations, and edited

legal publications

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