Senior Property Manager - Customer Service Leader

Mary Denny

Houston, Texas • ******************@*****.*** • 832-***-****

Professional Summary

Results-driven Community Manager with proven ability to increase occupancy rates, maximize revenue, and ensure tenant satisfaction. Skilled in budget management, lease negotiations, and maintenance coordination, with a strong commitment to building positive relationships with tenants and property owners. Skilled in content creation, social media management, and audience analytics. Core Competencies

Marketing & Advertising Strategies

Social Media Management

Lead Management

Event Planning & Coordination

Tenant Relations & Retention

Problem Solving, Conflict Resolution & Customer Support

Excellent Written & Verbal Communication Skills

Purchase Order and Invoice Processing

Maintenance Oversight & High Volume Unit Turns

Budget Planning & Financial Reporting

Property Management Software (Resman, Onesite, Yardi, Blue Moon) Professional Experience

Property Manager

Centra Partners - Houston, Texas

(July 2011 – October 2011), June 2015 – Present

Manage a portfolio of 2 apartment communities (265 units and 580 units), ensuring maximum occupancy and tenant satisfaction.

Develop and oversee budgets of up to $3M, analyzing financial statements and implementing cost- saving measures.

Compile monthly owner reports which include a financial narrative.

Successfully negotiate leases, resulting in an average consistent revenue increase of 5% annually.

Supervise a team of 13 staff, including leasing agents, maintenance personnel, and administrative staff.

Create and execute marketing strategies to attract high-quality tenants. Closed every month with Zero Delinquency and filed Zero Evictions.

Oversee construction/renovations.

Property Manager

Avalon at Royal Oaks – Enclave Property Management – Houston, Texas January 2012 – July 2013

Oversaw daily operations for a 436 unit apartment community.

Coordinated maintenance requests, ensuring timely repairs and preventive upkeep.

Conducted tenant screenings and managed lease agreements for new and existing tenants.

Maintained compliance with fair housing regulations and property-related laws.

Cleaned up crime infested property for new property owner which involved hourly HPD Patrol officers who made arrests nightly.

Property Manager

Westchase Ranch – Alliance Residential/Babcock and Brown – Houston, Texas January 2006 - February 2009

Oversaw daily operations for a 737 unit apartment community.

Captured over 80 leases per month.

Increased occupancy by 3% each month consistently until 98% occupancy was reached.

Increased income by achieving higher occupancy and raising market rents.

Achieved NOI Bonuses Quarterly.

Property Manager

Apartment Complexes Throughout Different Areas of Houston, Texas 1996 to 2006

Successfully managed various apartment complexes throughout Houston and surrounding areas of different types and sizes, from 120 units to 1200 units. 7979 Westheimer (459 units)

The Palms on Westheimer (798 units)

The Fountains at San Felipe (560 units)

La Scala at Voss (120 units)

Westward Square (1200 units)

Education

Blinn College

Houston Community College

Relevant Certifications

Certified Apartment Manager (CAM)

Additional Information

Secretary/Vice President/President, MG Homeowners Association (9 years) References Available Upon Request

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