Patient, Bilingual Customer Service & Trucking Professional

Metria Davis

Charlotte, NC ***** *************@*****.*** +1-980-***-****

Professional Summary

Seeking a position where I can utilize my related experience and trucking/customer service background to contribute to business development, increase revenue, and achieve career growth. Skilled in professional communication, customer support, compliance with regulations, and accurate record-keeping. Self-motivated with a positive attitude and a strong reputation among customers, suppliers, and coworkers.

Work Experience

Customer Service Representative

Reimagined Parking – Charlotte, NC

Oct 2024 – Present

• Provide customer and technical support to drivers and clients regarding parking services.

• Assist with payment issues, access concerns, and account troubleshooting.

• Maintain accurate records while ensuring a positive customer experience. Customer Service Representative

Wells Fargo – Remote

Jan 2019 – Nov 2024

• Provided commercial credit card support and monitored transactions for potential fraud.

• Utilized excellent verbal and written communication skills to resolve customer inquiries effectively.

• Managed sensitive information with strict confidentiality to ensure compliance.

• Demonstrated fast and accurate typing and data entry skills to maintain up-to-date records.

• Collaborated effectively within team environments to achieve customer satisfaction and operational goals.

Massage Therapy Student

Southeastern College – Charlotte, NC

Oct 2021 – May 2022

• Provided therapeutic massage applications, clinical evaluations, and treatments.

• Created and maintained strong client relationships. Truck Driver

Charlotte Observer Media Co – Charlotte, NC

May 2015 – Jan 2019

• Performed pre-trip and post-trip inspections on vehicles.

• Delivered freight on schedule while maintaining accurate logbooks and records.

• Ensured vehicle safety and compliance with traffic regulations. Truck Driver

XPO Express – Buchanan, MI

Oct 2014 – Apr 2015

• Conducted vehicle inspections and delivered freight to multiple companies.

• Maintained logbooks, cargo records, and fuel usage documentation. Truck Driver

Charlotte CPL LLC – Charlotte, NC

Feb 2013 – Oct 2014

• Delivered freight to stores via access codes and keys.

• Performed daily logs and pre-/post-trip inspections. Bus Driver

Union County Public Schools – Monroe, NC

Feb 2002 – Sep 2011

• Ensured safe and timely transport of students.

• Monitored vehicle condition daily and enforced rules of conduct. Education

Southeastern College – Charlotte, NC

Professional Clinic Massage Therapy, Oct 2021 – May 2022 Brittany Academy – High Point, NC

High School Diploma

Skills

Customer Service • Phone Etiquette • Security • Accounting • Driving • Business Development • Sales • Time Management • Negotiation • Basic Math • Cash Handling • Data Entry • Law Enforcement • Accounts Payable • Conflict Management • Box Truck • English • Cash Register • Microsoft Excel • Communication Skills • Heavy Lifting • Microsoft Word • Microsoft Office • Analysis Skills • Delivery Driver Experience (10+ years) • Organizational Skills • Moving • Loss Prevention • Surveillance Certifications and Licenses

Armed Security License • Driver's License • Guard Card • CDL A • CDL • Non-CDL Class C • Class D Security • PERC Card

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