Finance & Administrative Specialist with 15+ Years Experience

Melanie A. McDougald

Lake Park, GA • 229-***-**** • ***************@*****.***

Professional Summary

Experienced finance and office administration professional with 15+ years in government, banking, and nonprofit sectors. Recognized for exceptional accuracy, customer service excellence, and organizational skills. Proficient in Microsoft Office (Advanced Certification in Word) and multiple accounting and database systems. Known for problem-solving, attention to detail, and a strong work ethic. Core Skills

• Financial Management & Revenue Collection

• Customer Service & Conflict Resolution

• Microsoft Office Suite (Word Certified, Excel, Access, Publisher)

• Database Administration & Reporting

• Accounts Payable/Receivable & Billing

• Office Administration & Scheduling

• Notary Public – State of South Carolina

Professional Experience

City of Valdosta – Finance Department Customer Service Representative (2011 – 2014)

• Collected revenues for water, sewer, sanitation, business licenses, and retirement billing.

• Assisted customers in person, by phone, and by email, resolving billing and service concerns.

• Applied knowledge of city codes, ordinances, and accounting practices.

• Ensured accurate posting and reconciliation of financial transactions. Westside Baptist Church Church Secretary (2009 – 2010)

• Maintained church membership database and prepared newsletters, bulletins, and email updates.

• Reported attendance, contributions, and outreach statistics to the Southeast Baptist Association.

• Provided direct administrative support to the Pastor and served as liaison to members. Navy Gateway Inns & Suites Central Cashier & Front Desk Clerk (2006 – 2009)

• Audited cashier paperwork daily, managed deposits, petty cash, and change funds.

• Handled guest check-ins/outs, reservations, and account management.

• Trained and tracked performance of Front Desk Clerks. Charleston County Public Works Department Administrative Assistant II (2004 – 2005)

• Provided administrative support including dispatch, data entry, work orders, and correspondence.

• Assisted citizens and maintained department files and forms.

Earlier Career Experience (1994 – 2002) • Fiscal Analyst – South Carolina Department of Social Services

• Utility Billing Clerk – Town of Lincolnville

• Accounts Payable Representative – Asset Management & Consulting Services

• Chargeback Specialist – Kitsap Community Federal Credit Union

• Teller & Card Services – Citizens Bank of Oviedo & State Employees Federal Credit Union Education & Certifications

• Associate of Arts in Accounting/Business – Valencia Community College, Orlando, FL (GPA 3.93)

• Advanced Certification – Microsoft Word

• Certified Tax Preparer – H&R; Block

• Notary Public – State of South Carolina

Awards & Recognition

• Letter of Commendation for Customer Service – U.S. Navy Region SE (2008)

• Employee of the Month – Navy Gateway Inns & Suites (2007)

• Completion of Navy Star Service Program: Achieving Extraordinary Customer Relations (2007)

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