Customer-Focused Transportation & Support Specialist

AMEL KHAMLACH

Inglewood, California *****,

310-***-****, ***********@****.***

Customer Service Summary

Dedicated and solution-oriented Customer Service Professional with a strong ability to assist customers, resolve issues efficiently, and deliver exceptional service with a positive attitude. Experienced in managing high-volume inquiries, de-escalating concerns, and providing accurate information across phone, email, and chat platforms. Known for excellent communication skills, strong attention to detail, and the ability to build rapport with diverse customers. Committed to creating smooth, satisfying customer experiences and contributing to a team-focused, high-performance environment.

Key Skills

* Fleet coordination and driver communication

* Scheduling and route optimization

* Customer service and client relations

* GPS tracking and dispatch software (e.g., Limo Anywhere, Samsara, Fleetmatics)

* Time management and multitasking

* Problem-solving and quick decision-making

* Trip logs, billing, and data entry

* Knowledge of Los Angeles and surrounding areas

Professional Experience

Dispatcher: AA PLUMBING

Los Angeles

11-11-2012. 03-04-2019

* Managed daily schedules for drivers/contractors, ensuring timely service for customers.

* Answered inbound calls, took detailed service requests, and dispatched jobs based on location, urgency, and technician skills.

* Communicated continuously with field staff to adjust routes and update clients.

* Resolved scheduling conflicts, delays, and customer issues quickly and professionally.

* Maintained accurate logs, work orders, and job notes.

* Coordinate daily operations for a fleet of 5 vehicles, assigning trips and routes based on driver availability and client needs.

* Maintain constant communication with plumbers to monitor status, provide updates, and resolve issues in real time.

*

Transportation Coordinator / Dispatcher

Vivre Là Vie

Los Angeles

11-01-2010. 09-01-2012

* Scheduled and dispatched drivers for airport transfers, events, and private bookings.

* Handled client calls, confirmed reservations, and ensured drivers met company appearance and service standards.

* Used GPS and tracking tools to optimize routes and minimize downtime.

* Collaborated with management to improve scheduling efficiency and reduce missed runs.

Lyft, Inc. – Los Angeles, CA driver

10-11-2019. Now

* Provide safe, reliable, and timely transportation services to passengers throughout Los Angeles and surrounding areas.

* Maintain a clean, comfortable, and professional vehicle environment that meets Lyft’s quality and safety standards.

* Deliver exceptional customer service by greeting passengers courteously, assisting with luggage, and ensuring a positive ride experience.

* Use GPS and navigation apps (Lyft app, Google Maps, Waze) to determine optimal routes and adjust for traffic or road conditions.

* Manage trip schedules efficiently to maximize ride volume and earnings while maintaining punctuality.

* Handle cashless transactions and maintain accurate trip logs within the Lyft driver app.

* Ensure compliance with local traffic laws, Lyft policies, and California state transportation regulations.

* Maintain a 4.9+ passenger rating through excellent communication, professionalism, and attention to passenger comfort.

Education

AA from west Los Angeles College

Certifications

* CPR / First Aid Certified

* Defensive Driving or Fleet Safety Training

* Dispatch or Transportation Logistics Certificate

References

Available upon request

Contact this candidate