Customer-Focused Administrative Professional/ Management

Teresa Hernandez

1-210-***-**** • **********@*****.*** • San Antonio,, TX, 78247 • WWW: Bold Profile Summary

Skills • Event Planning

• Filing

• Calendaring

• Customer Service Oriented

• Customer Service

• Incoming Calls

• Multi-Line

• Switchboard

• Switchboard Operator

• Telephones

• Administrative Tasks

• Front Desk

• Incoming Mail

• Receptionist

• Accounts Payable

• Invoices

• Invoicing

• Closing

• Housekeeping

• Sanitation

• Dining

• Food Service

• Workplace Safety

• Budget

• Budgeting

• Budgets

• Payments

• Bookkeeping

• Strategic Planning

• Cash Handling

• Cash Register

• Retail Sales

• Coaching

• Employee Relations

• Operations

• Staffing

• Etiquette

• Vacuum

• Cabinets

• Scheduling

• Customer Support/Service

• Rentals

• Fundraising

• Expense Management

• People Management

• Performance Management

• Safety/Work Safety

• Staff Training

• Employee Orientation

• Animal Care

• Telephone Skills

. Management

07/2021 - 12/2024

Area or Regional Manager, Lockaway Storage, San Antonio, United States 07/2017 - 09/2021

PERSONAL ASSISTANT, Camille Rosengrein, San Antonio, United States Experience

Managed up to 4 properties daily, monthly reports, lock checks, auctions, rentals, customer service specialist, up keep of property, CCO member ( a group of managers hand selected by CEOs to organize fundraiser for people or animals in need).

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• Answered calls and emails from clients and delivered messages on behalf of executives. Demonstrated composure and flexibility in stressful situations and regardless of competing priorities.

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• Managed high priority and confidential information.

• Ran errands and picked up goods to meet staff needs. 11/2020 - 05/2021

MANAGER, Public Storage, San Antonio, United States 02/2009 - 03/2013

PERSONAL ASSISTANT AND BARTENDER, WALDO'S BAR, San Antonio, United States

• Made travel and dining arrangements for company members.

• Organized special events and speaking engagements for company leaders and employees.

• Organized important financial documents and receipts into company filing systems.

• Prioritized tasks keeping diligent track of project timelines and deadlines.

• Kept client information and payment data confidential.

• Assisted clients with shopping, transportation and housekeeping activities.

• Built long-term relationships with clients to promote brand reputation and secure business.

• Checked on clients frequently to resolve concerns and answer questions.

• Prepared meals for clients according to health and diet needs. Learned client preferences and dislikes to provide individualized service and increase satisfaction.

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• Organized client rooms and arranged amenities for use.

• Assisted employers with event planning, organization and setup.

• Ordered new cleaning supplies and sanitation products to prevent shortages.

• Scheduled appointments for clients and handled calendaring tasks.

• Coordinated schedules with clients to provide prompt assistance with daily activities.

• Managed expense and investment budgets to meet business operating plans.

• Delegated tasks, freeing up time to focus on higher-value activities. Collaborated with staff to develop and carry out processes, resulting in improved performance.

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• Accomplished department objectives by managing staff and evaluating activities.

• Reduced workplace safety or health hazards by enforcing work practices and procedures. Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.

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• Stocked cabinets or serving areas with condiments and refilled condiment containers.

• Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.

• Served ice water, coffee, rolls and butter to patrons.

• Set tables with clean linens, condiments and other supplies. Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.

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• Served food to customers when waiters and waitresses needed assistance. Performed served, cleaning, and stocked duties in establishments, such as cafeterias and dining rooms, to facilitate customer service.

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• Located items requested by customers.

Carried food, dishes, trays and silverware from kitchens and supply departments to serving counters.

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• Ran cash registers.

• Filled beverage and ice dispensers.

• Greeted and seated customers.

• Carried trays from food counters to tables for cafeteria patrons.

• Mixed and prepared flavors for mixed drinks.

• Refrigerated units with wines and bottled beer and replaced empty beer kegs.

• Garnished foods and positioned on tables to keep visible and accessible.

• Washed glasses or other serving equipment at bars. 04/2003 - 11/2008

SWITCHBOARD OPERATOR, San Antonio Medical Associates, San Antonio, United States

01/1996 - 04/1999

ASSISTANT MANAGER, Marbach Park Apartments, San Antonio, United States 04/1989 - 07/1995

FRONT DESK RECEPTIONIST/ANIMAL CARE ASST, Animal Companion Hospital, United States

• Processed incoming and outgoing mail, packages and deliveries.

• Operated telephones, switchboard, intercoms, two-way radios, and public address systems.

• Greeted callers, provided information, transferred calls and took messages as necessary.

• Placed telephone calls and arrange conference calls.

• Informed them of telephone calls, using paging and interoffice communication equipment.

• Routed written or verbal messages to recipients. Performed administrative tasks, such as accepting orders, scheduling appointments and meeting rooms and sending and receiving faxes.

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• Answered simple questions about clients' businesses using reference files. Performed various cash handling tasks, such as collecting payments, making bank deposits and managing petty cash.

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Greeted visitors, logged them in and out of facility, assign them security badges and contact employee escorts.

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Monitored emergency and code alarms, make emergency announcements and route emergency called to appropriate location.

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• Provided product information and resolved concerns to assist customers. Communicated with clients to address questions, concerns and needs and provide quality customer service.

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Assisted with new employee training and conducted performance reviews to track overall progress.

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• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Handled employee discipline and termination according to company policies.

• Interviewed potential job candidates and made hiring recommendations to general manager.

• Reported customer and employee accidents, injuries and concerns for supervisor review. Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

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• Managed company orders, expenditures and sales to meet budget and revenue targets.

• Administered annual operating and capital budget to facilitate profitability.

• Minimized staff turnover through appropriate selection, orientation and training.

• Facilitated month-end closing processes, invoicing and journal entries.

• Implemented and developed operational standards, policies and procedures. Created weekly schedules based on predicted staffing needs, budgets and employee requests.

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Developed existing team into high productivity, results-oriented unit through creative initiatives.

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Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

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• Policed office front entrance, monitoring arrival and departure of staff and visitors. Received, sorted and forwarded incoming mail and coordinated pick-ups and deliveries of express mail.

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• Handled frequent work process interruptions with flexibility and poise.

• Maintained detailed and accurate records of visitor requests and of calls received. Complied with privacy and confidentiality policies when communicating with callers and guests.

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• Used sign-in sheets and other check-in procedures to track visitors on premises.

• Performed routine bookkeeping tasks to record and store financial transactions. Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.

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• Maintained office and faculty supplies to keep optimum stock on hand.

• Coordinated pick-up and delivery of express mail services. Displayed pleasant and professional voice and demeanor, positively representing organization.

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Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.

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Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

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• Signed for incoming deliveries and notified employees of packages.

• Observed visitor logbook and issued passes to maintain security of premises.

• Processed incoming and outgoing documents via electronic methods and systems. Delivered accurate phone messages to personnel with legibly written call-back numbers and names.

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01/1990

Business

SAN ANTONIO COLLEGE, San Antonio, Texas, United States Completed coursework towards Business

Education And

Training

Languages English, Intermediate

Extracurricular Animals scuba diving horseback riding fundraise crafting fishing Activities

Personal Title: Area or Regional Manager

Information

Work United States

Authorization -

Authorized

Countries

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