Retail Store Associate, Max Internship, Google IT Support Professional

Mustafa Rahmani

Herndon, Virginia

*************@*****.*** 571-***-**** LinkedIn

Professional Summary

Detail-oriented IT professional with associate degree in Information Technology. Specializes in technical support and customer service. Proven ability to resolve hardware and software issues with a solid foundation in infrastructure support. Professional Experience

Retail Store Associate – Amazon Locker+

Amazon Reston, Virginia December, 2024 – Present

● Utilizing Amazon’s proprietary handheld technology and software systems to scan packages, validate barcodes, and manage inventory in real-time.

● Diagnosing and reporting technical issues related to locker hardware and software malfunctions to Amazon technical support teams, ensuring minimal downtime and consistent service.

● Monitoring locker system performance and coordinated with remote support teams to troubleshoot connectivity, power, or sync issues.

● Delivering high-quality customer service by assisting customers with package pickup, returns, and resolving locker or system-related issues.

● Managing inventory control, including receiving deliveries and organizing stock for accuracy and traceability.

Support Team – IT Analyst Intern

Maxx Potential Bon Air, Virginia Aug 2024 – Sept 2024

● Provided front-line IT support in a simulated Agile development environment, using Jira to manage, assign, and escalate technical support tickets.

● Conducted cross-browser compatibility testing and troubleshooting for client-facing websites to ensure responsive design and consistent performance across platforms.

● Participated in daily Agile stand-up meetings, contributing to sprint planning and communicating progress, blockers, and task dependencies.

● Assisted with chatbot integration by reviewing technical documentation and helping identify workflows for improved automation and customer interaction.

● Collaborated with peers in a team-based, professional training environment, simulating real-world IT workplace environment.

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Mustafa Rahmani

● Enhanced technical communication and teamwork skills through continuous feedback and peer collaboration.

● Demonstrated adaptability in managing multiple IT-related tasks, troubleshooting challenges, and responding to evolving sprint goals.

Core Competencies

● Troubleshooting & Technical Support

● Networking & Operating Systems

● Database Management

● HTML & Java

● Jira & AI Tools

Certification & Training

● Enabled Intelligence Bootcamp - Nov 2024

Completed a week-long training in geospatial data labeling for AI/ML applications in defense and intelligence. Gained hands-on experience labeling sensitive data (images, video, text, audio) with high accuracy, teamwork, and security protocols. Training included soft skills and assessments.

● Google IT Support Certificate – July 2024.

Completed 5-course Google specialization via Coursera, covering technical support, networking, operating systems, system administration, and IT security, including hands-on labs. Gained practical troubleshooting and support skills, understanding enterprise IT infrastructure.

● Google AI Essentials Certificate – Aug 2024

Completed a foundational AI course by Google via Coursera, focusing on understanding AI concepts, ethics, and practical applications in business and daily life.

● AWS Cloud Practitioner Essentials Training - September 2025 Completed the AWS Cloud Practitioner Essentials course, gaining foundational knowledge of Amazon Web Services (AWS) cloud concepts, core services, security, pricing models, and architectural best practices.

Education

● A.S. in Information Technology, Northern Virginia Community College, May 2022 Page 2

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