Bottle Service & Guest Relations Professional

Email: *************@*****.***

Phone number: 719-***-****

Skills

Customer service

Computer skills

Written and verbal communication

Numercey

Professional telephone etiquette

Time management

Medical experience

Faxing skills

Medical terminology

Medical software (Epic, valant, fast track, Dr first)

Medical Customer Service Rep.

Berman & Rabin Law firm, Overland Park, KS

July 2019- February 2020

●Answer incoming calls

●Call patients/ doctors offices

●Confirm/ verify insurance

●Read and verify prescriptions

●Use fax to fax over medical forms to doctors offices

●Computer skills

●Customer service skills

●Medical experience

●Represent client - use professionalism

●Transfer calls

●Verbal & written communication skills

●Verify payment information

●Multi-tasking

●Professional environment

●Use of medical software

Medical assistant

Clinical associates PA, Overland Park, KS

March 2021-July 2024

●Greet patients

●Back up for patients vitals (blood pressure, weight, etc)

●Scan in patient documents

●Update patient charts

●Confirmation calls

●Collect copay & co-insurance (process card payments, cash, and/or checks)

●Verify insurance

●Answer incoming calls

●Outbound calls to doctor offices, pharmacies, and patients

●Assist doctors

●Refill requests for prescriptions

●Schedule appointments

●Schedule testing

●Extra help with billing, intake, and medical records

●Explain testing packets to patients

●Refill non controlled medication to patients

Medical Receptionist

Rockhill women’s care, Overland Park, KS

September 2023-December 2023

●Greet patients

●Schedule testing

●Schedule OB appointments

●Reschedule patients as needed due to deliveries

●Fax Que

●Scan surgery photos/ documents into patients charts

●Verify insurance

●Collect copay/ payments

●Answer incoming calls

●Transfer calls to correct departments

●Schedule ultrasounds

●Call other hospital

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