Customer Service Professional with Strong Issue Resolution

Debbie Tijerina

San Antonio, TX *****

*************@*****.***

+1-210-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Ttec for fema

November 2024 to July 2025

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained

• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

csr remote

Education

High school diploma

Harlandale High School-San Antonio, TX

August 1993 to June 1997

Skills

• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)

• Marketing

• Outbound calling

• Individual consumer customer service

• Call center agent experience

• Vital signs

• Fundraising

• E-commerce

• Customer support experience within retail industry

• Microsoft Word

• Call center

• Medical administrative support

• Salesforce

• Financial analysis

• Phone etiquette

• Data entry

• Advertising sales

• Sales strategy

• Management

• Grammar Experience

• Front desk

• Phone customer support

• Microsoft Teams

• Productivity software

• Writing skills

• Client services

• Cooking

• Math (10+ years)

• Direct sales

• Google Suite

• Product management

• Customer support specialist experience

• Negotiation

• Time management

• Order entry

• Documentation review

• Sales

• In-person customer service

• Clerical experience

• Patient monitoring

• Outside Sales

• Client communication

• Pegasystems

• VPN

• Cold calling

• Outbound Sales

• Appointment scheduling

• Conversion optimization

• Customer issue escalation

• Phone call management

• Managing customer accounts

• Bilingual

• Microsoft PowerPoint

• Improving customer support response time - Customer support response time improved (More than 30%)

• Microsoft Office

• Customer support experience within government industry

• Construction

• Cash handling

• Siebel

• Home & community care

• Photography

• Microsoft Outlook

• Internal employee customer service

• Scripting

• Typing

• Multi-line phone systems

• Communication skills

• Work ethic (2 years)

• Presentation skills

• Proofreading

• Windows

• EMR systems

• Microsoft Access

• PCI

• Hospice

• Live chat

• Hotel experience

• Microsoft Outlook Calendar

• Social media management

• Editing

• Customer support experience within telecommunications industry

• Customer service

• IT

• Remote Utilities

• B2B Sales

• Hospitality

• Collaboration with Sales

• Search engines

• Customer support - Customer support experience (3-5 years)

• Content management systems

• Microsoft Dynamics 365

• Government agency customer support

• Leadership

• Project coordination

• Night audit

• Senior care

• Inside sales

• Market research

• Section 8

• 10 key typing

• Telemarketing

• Cash register

• Spanish

• Software sales

• Upselling

• Google Docs

• Computer skills

• Microsoft Excel

• English

• Research

• LAN

• Ethernet

Languages

• English - Fluent

• Spanish - Intermediate

• Multilingual

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