Administrative Professional
Resume:
Fatai Olarewaju Amusa
************@*****.***
PROFESSIONAL SUMMARY
Experienced Administrative Officer with a proven track record of delivering efficient, cost-effective services to employers.
Great knack for streamlining processes and procedures, as well as excellent communication and problem-solving skills.
Trustworthy, dependable, responsible Administrator with over 5 years of experience providing ongoing support. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.
Well organized with in-depth technical knowledge and keen attention to detail.
WORK EXPERIENCE
Administrative Support (Payout Executive) July 2016 - Present
Merrybet Gold Limited • Lagos, Nigeria
•Investigate fraud from customer’s activities and report to legal department.
•Checking of customers betting activities to control manipulation and confirming their winning(s).
•Payments of customer’s payout requests to their registered bank account with the company.
•Ensures fast and seamless payment to over 500 customers daily.
•Communicates with the customer support department in resolving customers’ financial complaint as fast as possible.
•Reconciliation of out-funding account and operational back-end at the close of daily operations.
•Established and enforced controls on revenue and expenses to protect company assets.
•Protected company assets with strategic risk management approaches.
•Used excel to prepare monthly reconciliation of bank accounts and take corrective actions on deviations.
•Analyzed financial statements against forecasts to prepare high-level variance analysis
Achievements
•Reduced process discrepancies 23% by accurately maintaining performance reporting data systems.
•Increased revenue by assisting with operations management sales and marketing efforts Partnered with IT business development and operations leadership to develop robust financial business plan with detailed benchmarks and action plans.
Procurement Officer May 2019 – Feb 2022
Merrybet Gold Limited • Lagos, Nigeria
•Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
•Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
•Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
•Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
•Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
•Generated weekly monthly quarterly and yearly reports on purchasing operations.
•Assessed areas of service concern and developed improvement plans.
•Demonstrated respect, friendliness and willingness to help resolve customers dissatisfaction.
•Performed duties in accordance with applicable standards policies and regulatory guidelines to promote safe working environment.
Human Resources Intern Jan 2011 - Jan 2012
Chevron Nigeria Limited • Lagos, Nigeria
•Entering information of Intern Applicants into database.
•Conduction Aptitude test for Intern Applicants.
•Scheduling successful selected applicants for medical screening
•Typing of employed candidate(s) job offer Letter and getting it signed before scheduling applicant(s) for resumption.
•Engaging employed Intern on duty giving them orientations on how company operates and adding them to company’s payroll.
•Creating Chevron Scholarship database and entering applications received for scholarship into database and keeping information(s) strictly to only authorized parties.
•Assisted human resources and recruiting teams by scheduling on-site interviews and planning recruitment related events.
•Supported efforts to optimize employee engagement diversity and inclusion to enhance performance management and retention.
•Managed excel word documents and maintained permanent files.
•Prepared monthly weekly and daily logs using Microsoft Office Suite.
Achievements
•Improved organizational filing systems for confidential employee records resulting in improved accessibility and efficiency.
•Improved office efficiency by effectively managing internal communications and correspondence.
Forklift Operator (Part-time) Mar 2010 – Aug 2012
Frajen Factory • Lagos Nigeria
•Operating forklift machine to arrange and rearranges products
•Onloading and offloading goods truck
•Moving materials to stores and where there are immediately needed for usage
•Maintaining a free workspace within the factory during operating hours
Customer Relationship Officer Jan 2007 - Jan 2008
Musdam Properties Limited • Lagos, Nigeria
•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•Answered customer telephone calls promptly to avoid on-hold wait times.
•Offered advice and assistance to customers, paying attention to special needs or wants.
•Responded to customer requests on services and company information.
•Provided satisfactory customer support to local and international customers.
•Assisted customers with setting appointments, special order requests, and arranging meeting.
TRAINING
Procurement and Supply Chain Management
Federal Republic of Nigeria Industrial Training • Lagos, Nigeria
Business Conduct and Ethic Code
Chevron Nigeria Limited • Lagos, Nigeria
Forklift Operator and Safety
Equilog Technical Services • Lagos, Nigeria
EDUCATION
Anti-Money Laundering Indicator
Nigeria Financial Intelligent Unit, Lagos. • Lagos, Nigeria
Ahmadu Bello University • Kaduna, Nigeria
Bachelor of Science in Public Administration
Kwara State Polytechnic • Ilorin, Nigeria
National Diploma, Public Administration
SKILLS
•Problem solving oriented
•Proficient typing skill
•Great customer relation
•Great ability to operate efficiently under no or less supervision
•Great attention to details
•Good communication skill
•Risk management
•Teamwork
•Result oriented
•Interpersonal skill
•Time management
•Adaptability
AWARDS AND HONOURS
Outstanding performance of the year 2022, 2023 and 2024
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