Tech-Savvy Customer Support Specialist Resume
Resume:
Deja Green
Receptionist
Houston,Tx 77090
************@*****.***
Summary
Tech-savvy Customer Support Specialist with 4+ years of experience providing phone, email, and chat-based support. Proven ability to resolve technical issues, educate users on software functionality, and enhance customer satisfaction. Passionate about eCommerce technology and creating exceptional customer experiences through thoughtful problem solving and proactive service.
SKILLS
● eCommerce Platform Support
● Technical Troubleshooting (Phone, Email, Chat)
● Software Installation & Configuration
● HTML, CSS, JavaScript (Basic)
● SaaS & Cloud-based Solutions
● CRM & Helpdesk Systems (e.g., Zendesk)
● Operating Systems: Windows, iOS
● Account & Billing Support
● Customer De-escalation & Retention
● Self-Service Resource Utilization
● Strong Communication & Empathy
● Fast-Paced, High-Volume Support
EXPERIENCE
Receptionist
City Ambulance – Spring, TX
Oct 2024 – Present
● Greet visitors and manage front desk inquiries to maintain a professional and welcoming environment.
● Schedule appointments and answer calls, ensuring operational efficiency and accuracy in records.
Call Center Representative
Telus
Feb 2024 – Oct 2024
● Delivered high-quality phone, email, and chat-based support to a large customer base.
● Troubleshot technical and account-related issues, maintaining talk/chat time up to 7+ hours daily.
● Utilized internal guides and external resources to resolve customer inquiries efficiently.
● Collaborated with internal departments to escalate complex issues and improve overall product experience.
Sales Associate
Cherry Hill Program
Dec 2023 – Jan 2024
● Guided customers through product selections by providing technical insights.
● Resolved on-site technical concerns, improving the customer journey.
● Supported a seamless checkout experience with clear and effective communication.
Data Entry Clerk
TransCore
Jan 2023 – Dec 2023
● Processed and verified sensitive data to maintain accuracy and workflow integrity.
● Supported documentation efforts critical to customer-facing operations.
Customer Service Representative
Ontellus
Jul 2022 – Dec 2024
● Handled technical support inquiries related to digital submissions and customer records.
● Maintained data integrity and resolved discrepancies to ensure account accuracy.
● Provided empathetic and professional support, often assisting frustrated users through resolution.
EDUCATION
Post University – B.S. in Computer Information Systems Corporate Finance Institute – Certificate in Data Science Merit America – Certificate in IT Support
Certifications:
● Google IT Support Professional – Merit America, 2024
● Technical Support – Coursera, 2024
● System Administration & IT Infrastructure Services – Coursera, 2024 Professional Values
● Thrive in inclusive, collaborative environments
● Committed to diversity, equity, and respect for all
● Self-driven learner dedicated to excellence and continuous improvement
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