Remote Call Center Support Associate with 10+ Years Experience

Edwin Lopez

**.***********@*****.***

Mobile: 619-***-****

Oceanside, CA 92057

Summary

Seeking a position where I can grow and expand my experience with a successful company that offers a positive atmosphere, where I can learn and apply my experience. In search for an opportunity to growth within, stability in a service environment, where I can help both the customer and growth of the company. I look forward to working with and being part of great team and learn everything the company has to offer me to perform, bring success and growth in revenue. Work experience

Sales Representative

GoePayments - San Diego, CA

January 2022 to Present

1. Door to door sales, in the field of merchant processing, POS systems. 2. Help customers with Credit Card Processing, training and installation of newer systems.

3. Experienced with several POS systems and programing of terminals. 4. Bilingual can read and write Spanish and English. I speak a bit of Portuguese, conversational.

Manager/Server

Las Pupusas Mama Lita Restaurant - Vista, CA

January 2010 to December 2022

1. Managing from front end to back end, maintain a business profitable and upbeat.

2. Responsible for interviewing, hiring, training of new hires, building a working team and doing HR, Payroll work.

3. Plumber and Electrician when needed, made sure business and building were well maintained and up to code.

4. Experience with several POS systems, Microsoft programs, some computer literate.

Real Estate Agent

Washington Financial Services - Los Angeles, CA

January 2005 to December 2009

1. Generated personal business from cold calling, networking with other agents, peers. Door to door soliciting and building an effective marketing plan.

2. Maintained a consistent closing ratio in order to commission top tier. 3. Helped assist and train a team of Real Estate agents and Loan Officers, in improving their sales approach, closing skills and confidence. Mortgage Specialist

Ameriquest Mortgage - Los Angeles, CA

April 2004 to December 2005

1. Worked with a variety of Mortgage Loan programs within the company. FHA/VA and Conventional Lending.

2. Generated transactions for new home buyers and refinancing mortgages. Using several methods, cold calling, company leads and referrals. 3. Worked under a high volume of pressure receiving inbound and outgoing calls through an automatic dialer, worked 12-hour shifts consistently. Financial Services Supervisor

Bally Total Fitness Corp. - Norwalk, CA

March 1997 to December 2004

1. Met company goals on a consistent basis for a period of five years in collections.

2. Supervised a team of 9 collectors in the Spanish inbound call department. 3. Monitored calls and trained collectors in all Financial Services area, FDCPA policies and procedures. Supervisor of the year 2002-2003. 4. Developed excellent training skills, sales tactics, mentoring the team to bonus top tier in a fast-paced collections department. Education

General Education

Cal State University of Northridge - Northridge, CA August 1994 - June 1998

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