Customer Service

Cynthia A. Roberts

Sacramento, CA• 916-***-**** • ********@*****.***

Professional Summary

Detail-oriented with many years of experience in Customer Service and Administrative support across various industries. Proven track record in maintaining accurate appointment schedules and enhancing client satisfaction through efficient document management. Skilled in Microsoft Office and multi-line phone systems, with a strong focus on organizational efficiency and effective communication.

Experience

Product Demonstrator

Club Demonstration Services Inc. 08/2025 to Current

•Presenting, promoting, and pushing for the sale of products.

Receptionist

Placer County Elections Office 2024 10/2024 to Current

HB Staffing-Huntington Beach, CA

Efficiently handled all incoming and outgoing mail, packages, and deliveries.

Managed a high volume of walk in customers, directing them to the appropriate departments or individuals in Placer County offices.

Medical Records Specialist 09/2023 - 06/2024

Gemini Legal - Rocklin, CA

Full scope mailroom duties.

Maintained a high level of accuracy and attention to detail when handling sensitive patient information

Cashier 03/2023 - 09/2023

Grocery Outlet - Sacramento, CA

Provided exceptional customer service greeting customers with a friendly demeanor and addressing their inquiries or concerns

Freight Assistant 03/2022 - 09/2022

The Buckle - Roseville, CA

Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval

Care Provider 08/2021 - 02/2022

Blissful Gardens Senior Living - Cameron Park, CA

Provided compassionate care and support to individuals with physical and cognitive disabilities

Customer Service and Cashier 11/2019 - 04/2020

Sam's Club - Citrus Heights, CA

Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

Implemented effective upselling techniques to increase sales of promotional items or add-ons

Cashier 11/2019 - 08/2020

Starbucks Coffee House - Rio Linda, CA

Optimized order processing and reduced wait times In order to boost customer satisfaction

Ensured product quality and consistency

Order Processor 10/2018 - 06/2019

Amazon - Sacramento, CA

Efficiently packed and labeled products for shipment, ensuring accuracy and timeliness

Secretary 09/2013 - 10/2018

The Forest Sweepers - Oroville, CA

Screened incoming calls and visitors; directed them to appropriate personnel or provided information as needed

Performed general administrative tasks such as filing documents, photocopying papers, scanning files

Education

Associate degree: Health Information Management Billing and Coding, 03/2013

Bryan College - Gold River, CA

Skills

Accounting Assistance

Business/Professional Communications

Copy and scanning of documents

Customer Service

Microsoft Office

Standard office machines

Typing Proficient

Front office Reception

Office Assistant

Full scope mailroom duties

Contact this candidate