Security Operations & Compliance Specialist

TRENTON, US, ***** • ************@****.*** • +1-609-***-****

DIONE MCCOY

Security Account Manager

PROFESSIONAL SUMMARY

Authorized to work in the US for any employer.

Security Account Manager with years of experience in security, compliance and safety standards. Proficient in Microsoft Office, CCTV monitoring, and customer service. Adept at managing schedules, conducting drug screenings, and enforcing disciplinary actions to maintain a safe work environment.

EMPLOYMENT HISTORY

DINING SERVICES REPRESENTATIVE Feb 2024 - Present

Penn medicine Princeton Plainsboro Center, NJ

ACCOUNT MANAGER Jun 2022 - Present

Metro One Loss Prevention Burlngtn TWP, NJ

SHIFT SUPERVISOR Jun 2021 - Jun 2022

Metro One Loss Prevention Robinsville, NJ

SECURITY OFFICER Mar 2020 - Jun 2021

Allied Universal

Deliver hot meals to patients, ensuring dietary compliance and timely service. Assist in kitchen tasks, including dishwashing and sandwich preparation. Refill and restock inventory to maintain optimal supply levels. Manage inventory and prepare specialized meals for maternity ward. Enhance patient satisfaction through prompt and courteous meal delivery. Lead and train security team, ensuring compliance and safety standards, improving site security. Manage schedules and timesheets, maintaining operational efficiency and reducing overtime costs. Report incidents and enforce disciplinary actions, enhancing overall safety and security measures. Conduct drug screenings and conflict management, fostering a safe work environment. Coordinate with clients and team members to uphold high security standards and ensure client satisfaction. Supervised 2nd shift guards, ensuring compliance with security protocols and procedures. Assisted Amazon employees with building entry, exits, and badge replacements, resolving ID issues promptly. Logged visitors and contractors, verifying ID credentials to maintain security standards. Monitored CCTV cameras to detect rule infractions, unauthorized persons, and theft, enhancing site security. Maintained daily incident logs and conducted random foot patrols within the warehouse. Enforced Covid-19 regulations and managed alarm systems, ensuring a safe working environment. Screened employees per Covid-19 guidelines, ensuring health and safety compliance. Secured building interior through routine checks, enhancing overall security. Managed main office phones and visitor logs, resolving security issues efficiently. Monitored CCTV and entrance/exit doors, maintaining constant vigilance. Documented daily issues, assisting in quick resolution and record-keeping. Assisted employees with badge access, ensuring smooth entry processes. Reported building issues to maintenance promptly, ensuring timely repairs. CONTRACT DRIVER/DELIVERY Oct 2015 - Mar 2019

Federal Express Cranbury, NJ

EDUCATION

MEDICAL OFFICE ADMINISTRATION 2003 - 2005

Mercer County Community College West Windsor, NJ

HIGH SCHOOL DIPLOMA Sep 1984 - Jun 1988

Ewing High School Ewing, NJ

SKILLS

Customer service, Telephone skills, Time Management, Troubleshooting, CCTV, Commercial Driving, Security Management, Communication skills, Hospitality, Microsoft Office, Leadership. ADDITIONAL INFORMATION

CPR AND FIRST AID CERTIFIED

Driver's License

Sorted and coded parcels for accurate delivery, ensuring timely and error-free distribution. Transported and delivered parcels to designated addresses, maintaining high customer satisfaction. Assisted other drivers with route planning and delivery, enhancing team efficiency. Ensured all parcels were delivered accurately, consistently meeting delivery targets. Provided excellent customer service, resolving delivery issues promptly.

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