Dynamic Program Manager with Recruitment Expertise
Resume:
Melissa
Davis
Program Manager
Melissa Davis
Belton, MO 64012
***************@*****.***
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Skills
Dynamic Program Manager with a proven track record at Epic Government, excelling in strategic planning and project management. Skilled in fostering stakeholder relationships and leading cross-functional teams to achieve operational excellence. Adept at problem-solving and ensuring regulatory compliance, enhancing customer satisfaction through effective communication and service delivery. ㅡ
Experience
Hobby Lobby / Sales Associate
July 2025 - PRESENT, Belton, MO
● Customer service: Greet and assist customers on the sales floor.
● Answer questions about products and help shoppers find the items they need.
● Cashiering: Accurately process sales transactions, including handling cash, checks, and credit cards.
● Merchandising and stocking: Restock and organize shelves, create product displays, and perform general inventory management.
● Store maintenance: Maintain a clean and safe shopping environment, including general cleaning and organizing different departments.
● Teamwork: Collaborate with other associates to achieve store goals.
Epic Government / Program Manager
May 2021 - October 2024, Annapolis, MD
● Interviewed potential candidates for job openings.
● Adhered to system processes in support of tracking applicants and candidates from initial interests through onboarding and hire.
● Match candidates to appropriate job opportunities based on skills and experience.
● Coordinate and schedule interviews between
candidates and employers.
● Provided support in recruitment and prompt start dates established to manage staffing needs defined by
contracts.
● Managed the candidate flow for a smooth transition from recruitment to onboarding.
● Established team priorities, maintaining monthly schedules for full-time and PRN employees.
● Monitored employees' job performance.
● Was the direct point of contact for employees placed at client facilities, including working with other key departments when handling employee concerns that
were related to payroll, workers comp, job performance and training.
● Customer Service was demonstrated in all forms of communication.
● Conducted daily activities in accordance with the company's ethics and compliance programs.
● Responsible for operational activities and processes that facilitate successful financial operations.
● Interact with clients to identify business needs and requirements.
● Carried on-call phone as required per contract.
● Established and maintained on-going relationships with clients to anticipate and resolve potential concerns with contracts and/or employees placed on assignment. mi. Guardian Healthcare Providers, Inc. / Client Staffing Specialist July 2005 - May 2021, Brentwood, TN
● Coordinate and schedule interviews between candidates and employers.
● Provided support in recruitment and prompt start dates established to manage staffing needs defined by contracts.
● Managed the candidate flow for a smooth transition from recruitment to onboarding.
● Established team priorities, maintaining monthly schedules for full-time and PRN employees.
● Monitored employees' job performance.
● Was the direct point of contact for employees placed at client facilities, including working with other key departments when handling employee concerns that were related to payroll, workers comp, job performance and training.
● Customer Service was demonstrated in all forms of communication.
● Conducted daily activities in accordance with the company's ethics and compliance programs.
● Responsible for operational activities and processes that facilitate successful financial operations.
● Interact with clients to identify business needs and requirements.
● Carried on-call phone as required per contract.
● Established and maintained on-going relationships with clients to anticipate and resolve potential concerns with contracts and/or employees placed on assignment.
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Education
Granite City High School / Diploma
May 1996, Granite City, IL
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