Customer Service Professional with 9 Years Experience
Resume:
Janice Saucedo
Brookston, TX *****
***************@*****.***
Professional Summary
Skilled and dedicated person with 9 years of customer service experience in multiple departments and job fields. Able to self-motivate, prioritize, and effectively work to complete many tasks. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Work Experience
Customer Service Representative
Federal Student Aid/ Secured Assist-Paris, TX
August 2024 to Present
Made outbound calls to borrowers to provide them knowledge of their delinquency. Took payments as needed. Provided recommendations, and solutions with empathy and positive feedback. Assisted members with identifying and accessing care by locating in network professionals. Answered calls and/or emails from customers and assisted with special requests or resolving complaints. Used knowledge based systems and work processes to help customers. Used business development frameworks and strategic growth to develop short and long term customer service
plans.
Handled escalated calls constructively to provide positive outcomes for members. Communicated with clients via phone, email.
Documented detailed notes in CRM system to track customer interactions. Returned customer calls and responded to inquiries and complaints. Implemented best practices in fostering exceptional customer care support and satisfying customers. Opened and closed accounts and processed applications. Debt Collector/Customer Service Representative
Capio Partners-Paris, TX
May 2024 to July 2024
Was on an auto dial outbound that contacted medical debt customers. Tried to collect the customers debt that they owed. This was a temporary job while I was on bed rest before I had a baby. Front Desk Manager
Hilton Home2 Suites-Paris, TX
February 2022 to May 2024
Provided solutions, recommendations, with empathy and positive feedback. Took payments for debts and Assisted members with identifying and accessing care by locating in network professionals. Answered calls and/or emails from customers and assisted with special requests or resolving complaints. Used knowledge based systems and work processes to help customers. Built strong knowledge of product line to assist customers in selecting products. Used business development frameworks and strategic growth to develop short and long term customer service plans.
Handled escalated calls constructively to provide positive outcomes for members. Communicated with clients via phone, email, and chat platforms. Documented detailed notes in CRM system to track customer interactions. Returned customer calls and responded to inquiries and complaints. Implemented best practices in fostering exceptional customer care support and satisfying customers. Opened and closed accounts and processed applications Caregiver
The Home Place of Paris-Paris, TX
February 2019 to April 2022
Take care of patients and their needs. Fed, clothed, and bathed patients. Washed patients clothes and deep cleaned their rooms. Administrated medication and refilled medications. Did work around work place. Help with scheduling.
Customer Service Representative
ResultsCX-Paris, TX
November 2016 to December 2019
Provided solutions, recommendations, and replacements with empathy and positive feedback. Assisted members with identifying and accessing care by locating in network professionals. Answered calls and/or emails from customers and assisted with special requests or resolving complaints. Used knowledge based systems and work processes to help customers. Built strong knowledge of product line to assist customers in selecting products. Used business development frameworks and strategic growth to develop short and long term customer service
plans.
Handled escalated calls constructively to provide positive outcomes for members. Communicated with clients via phone, email, and chat platforms. Documented detailed notes in CRM system to track customer interactions. Returned customer calls and responded to inquiries and complaints. Implemented best practices in fostering exceptional customer care support and satisfying customers. Opened and closed accounts and processed applications. Education
High School Diploma
Travis High School-Paris, TX
February 2013 to October 2015
Skills
• Scheduling
• POS Software
• Detail Oriented
• Payment Processing
• Clerical Support
• Professional telephone demeanor
• EHR Systems
• Microsoft Powerpoint
• Computer Literacy
• Data Entry
• CRM Software
• Microsoft word
• Billing
• Conflict Resolution
• Customer Relationship Management
• Medical Scheduling
• Quality Assurance/Quality Control
• Account Management
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