Bilingual Customer Service Professional with 10+ Years

Luis Gonzalez Jr.

n ****************@*****.*** n 321-***-**** n Orlando, FL 32810

Professional Summary

Bilingual Customer Service Professional with 10+ years of experience delivering exceptional support across industries including pest control, solar energy, retail, and vendor services. Skilled at resolving customer concerns, managing accounts, and coordinating services with accuracy and professionalism. Recognized for strong communication skills, dependability, and commitment to customer satisfaction. Core Competencies

• Customer Service & Client Support

• Bilingual Communication (English/Spanish)

• Conflict Resolution & Problem Solving

• Appointment & Order Management

• Microsoft Office Suite (Word, Excel, Outlook)

• Billing & Account Updates

• Administrative Support & Data Entry

• Team Collaboration & Dependability

Professional Experience

Turner Pest Control – Orlando, FL

Bilingual Customer Service Representative 02/2025 – 09/2025

• Assisted customers with scheduling pest control appointments and resolving service issues.

• Updated billing information, managed account changes, and ensured accuracy of customer records.

• Provided bilingual support (English/Spanish) to deliver clear communication and excellent service. Legacy Power Solar – Orlando, FL

Utility Specialist 07/2024 – 11/2024

• Assisted clients with interconnection applications, insurance documentation, and account updates.

• Coordinated with permitting and inspection teams to ensure smooth project completion.

• Activated solar panels with Florida utilities and resolved customer issues quickly and effectively. Lumio HX – Orlando, FL (Remote)

Interconnection Specialist 02/2022 – 05/2024

• Provided customer support for solar panel projects, handling interconnection applications and insurance documentation.

• Troubleshot client issues, updated accounts, and managed order entry.

• Ensured a positive customer experience by addressing inquiries and resolving concerns. Advance Auto Parts – Altamonte Springs, FL

Customer Service & Sales Consultant 10/2019 – 01/2022

• Delivered excellent customer service through parts sales, product recommendations, and battery installations.

• Managed store closing procedures, cash handling, deposits, and merchandising.

• Supported sales growth by ensuring accurate inventory, labeling, and product placement. EDC Service Group – Altamonte Springs, FL

Vendor Support Specialist / Customer Service Representative 01/2017 – 05/2019

• Managed vendor accounts and compliance documentation, including service agreements and insurance forms.

• Onboarded new vendors by negotiating service rates and ensuring contract compliance.

• Maintained accurate records in Advantage system and provided responsive customer support. Gale Pacific – Altamonte Springs, FL

Customer Service Representative / Production Lead 07/2012 – 12/2016

• Served as customer service specialist for Home Depot and Lowe’s solar shades division, managing sales, returns, and troubleshooting.

• Supervised a team of 7 in custom blinds production, ensuring quality control and on-time delivery.

• Handled order processing, credits, and customer inquiries to maintain high satisfaction. Education & Training

Office Management – Associate

Monroe Business Institute, Bronx, NY

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