Terrence Shaw
Server / Trainer/Sales/ Customer Service
***********@*****.***
Objective
Eager to continue growing in the hospitality industry by honing my skills, expanding my wine and food knowledge, and providing memorable dining experiences. Looking to contribute to a dynamic team where I can develop professionally and share my passion for exceptional service with guests. Experience
Ranch at Rock Creek
Server
2025 Summer Season
Philipsburg,MT
● Anticipatory service
● Understanding of events and activities available for the guest
● Expertise on cuisine for comprehension of allergies and dietary restriction The Montage
Server / Fine Dining Specialist
2022 – 2025 (Seasonal)
Big Sky, MT
● Provided fine dining service with extensive knowledge of menu and wine pairings, including Italian wines and Amaros
● Forbes standards
● Knowledge of local ingredients and foraged items
● Delivered exceptional guest experiences, often working with multi-course menus Morton’s The Steakhouse
Server
September 2019 – 2021
Orlando, FL
● Conducted detailed menu walkthroughs and suggested wine pairings
● Served private parties and maintained a polished, clean work environment
● Followed steps of fine dining service to ensure high-quality guest care Bulla Gastrobar
Server and Trainer
September 2016 – May 2022
Winter Park, FL
● Led private dining experiences and trained new servers
● Recommended wine and beer pairings for tapas
● Maintained excellent service standards and promoted teamwork Citrus Club
Server
October 2014 – January 2016
Orlando, FL
● Served private events, fine dining, and casual lounge guests
● Executed tableside flambe dishes such as Steak Au Poivre and Bananas Foster
● Ensured smooth service and maintained a clean work environment Norwegian Cruise Lines
Restaurant Server
March 2014 – August 2014
Hawaii
● Worked on the Pride of America for five months, 7 days a week, 80 hours/week
● Promoted to specialty restaurant (Brazilian Steakhouse)
● Obtained Merchant Mariner Credential and TWIC card
● Delivered high-level service in a fast-paced cruise environment American Cruise Lines
Steward
July 2013 – December 2013
Guilford, CT
● Provided fine dining service for breakfast, lunch, and dinner daily
● Performed polishing, silverware polishing, napkin folding, and room service
● Handled hotel service including turn-downs and cleaning Skills
● Fine dining service & etiquette
● Wine & beverage knowledge, including Italian wines, Amaros, beer, and cocktails
● Upselling & tableside cooking
● Staff training & leadership
● Multitasking & fast-paced environment management
● Private event service & catering
● Excellent communication and interpersonal skills