Multifaceted Caregiver and Office Manager Resume

MarAngelly Gonzalez

Lehigh Acres, FL *****

***********@******.***

+1-239-***-****

Professional Summary

CCaregiver + CNA + care * CPR certified, first aid certification, BLS certification . AED, Dementia, disabilities,

Hospice care, Home care, training + Hardworking + Detail Oriented, Self Starter + Pet Care - A+, medical coding * evenings, Overnight and Weekends Availability**customer service a plus Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CNA - Certified Nursing Assistant/Caregiver

Private - In Home Care-Miami, FL

September 2009 to Present

, physical therapy, cooking Light house keeping, transfer, laundry, personal hygiene, appointments to and from therapy, medicine reminders, in hospital care, companionship,

/office supervisor/ consultant

A&A Home Improvement & Renovations-Lehigh Acres, FL June 2016 to November 2024

Administration, customer service, sales Mnger, Scheduling - all services from purchasing to technical support, office administration, inventory to, schedule all installations for week, up date all changed or new services.,

• Oversaw daily office operations, ensuring efficient workflow and productivity

• Handled employee scheduling, timekeeping, and payroll processing, ensuring accuracy and compliance with labor laws

• Resolved conflicts and issues among office staff, promoting a positive work environment

• Monitored and tracked office budgets, ensuring financial accountability and responsible spending Office Manager/Supervisor

Designer Shower of naples-Naples, FL

April 2011 to September 2014

• Established strong relationships with key accounts, resulting in repeat business and referrals

• Collaborated with clients to understand their vision and design preferences for various spaces

• Worked closely with contractors, architects, and other professionals to coordinate seamless execution of design plans

• Managed client expectations throughout the design process by providing regular updates on progress and addressing any concerns or changes in a timely manner Caregiver for Elderly

Private Home & Personal Care

Education

Certified Nursing assistant (Diploma certificate)

NST - medical coding, Billing - Insurance-North Miami, FL January 2008 to November 2009

Medical Billing & Coding / insurance (College)

NST-Miami, FL

January 2005 to February 2006

Medical billing and coding and insurance (Trade school) National school of technology North Miami campus-Miami, FL High school diploma or GED

Skills

• HIV/AIDS care

• Help desk

• Task prioritization

• Work ethic

• Night audit

• Dependability

• Problem-solving

• Veterinary terminology

• Volunteer management

• Community engagement

• Windows

• Microsoft Outlook

• Phone etiquette (10+ years)

• Bilingual (10+ years)

• Lesson planning

• Hand tools

• Records management

• Outbound calling

• Patient care

• Home health

• Upselling

• Clear language communication

• Google Docs

• Home & community care

• HIPAA

• Employee relationship building

• Medical receptionist

• Weekend in-home care

• Complaint handling

• Negotiation

• Retail management

• Faxing

• Bookkeeping

• PTSD Care

• Hospice Care

• Acuity Scheduling

• Call center experience

• Transcription (10+ years)

• Receiving shipments

• Customer engagement

• Customer communication

• Sales management

• Leadership

• Client interaction via phone calls

• Inside sales

• POS systems

• Computer operation

• Search engines

• Business planning

• Experience with children (10+ years)

• Dementia care

• DME

• Facilities management

• Prospecting

• Animal shelter

• Emergency management

• Order assistance

• Microsoft Outlook Calendar

• QuickBooks Online (8 years)

• Clinical documentation

• Interpersonal communication

• Greeting customers

• Vital Signs

• Account management

• Organizational skills

• Supervising experience

• Dispatching

• Invoice data entry (10+ years)

• GPS

• Microsoft Word

• Professionalism

• ICD-9

• Personal assistant experience

• Automotive parts and accessories knowledge

• Hoyer lift

• Acute care

• Food handling

• First aid (6 years)

• Mobility assistance

• Primary care

• Microsoft Office

• Patient comfort

• Writing skills (10+ years)

• Accounting software

• Banking

• Microsoft Access

• Budgeting

• Microsoft Powerpoint

• Financial transaction processing

• Guest services

• Medical Office Experience

• Animal restraint

• Working as a personal assistant

• Management (10+ years)

• Managing patient records

• Working with people with developmental disabilities (2 years)

• Phone triage

• Cleaning

• Appointment scheduling

• Guest relations

• Cash management

• Productivity software

• Order fulfillment

• Staff training

• Team management

• Social media management

• Accounts receivable (10+ years)

• Customer relationship management (10+ years)

• Senior care (10+ years)

• Bathing assistance

• Front desk

• Project management

• iOS

• Interior design (10+ years)

• Calendar management

• Multitasking

• Project coordination

• Mentoring

• Maintaining patient confidentiality

• Events management

• Retail sales transactions

• Handling customer inquiries

• Interpersonal skills

• Analysis skills

• Proofreading

• Working with people with disabilities

• Computer skills

• Resort

• Manager experience

• Documentation review

• Direct patient care

• Construction

• Behavior management

• Multi-line phone systems

• Working with people with autism

• Credit card payment processing

• Food safety

• Sales strategy

• Inventory control

• Veterinary Assistant

• Patients with cognitive disabilities

• Kennel experience

• Resident personal care assistance

• Working with geriatric patients

• Alzheimer's care

• Group home

• Time management

• Legal research

• Filing

• Providing product information

• Editing

• Customer complaint resolution

• Travel planning

• Office experience

• Animal physiology (8 years)

• Store management

• Word processing

• Commitment to safety

• Sanitation procedures

• Critical thinking

• QuickBooks

• Microsoft Excel

• Medical Coding

• Technical Proficiency

• CPT Coding

• Teamwork

• Construction administrative experience

• Merchandising display arrangement

• Clear verbal communication

• Shift management

• First aid training

• ADLs

• Patient observation (3 years)

• Resident's rights

• Home care (10+ years)

• Database management

• Patient monitoring

• Childcare

• Map reading

• Inventory management

• Empathy

• Marketing

• Veterinary clinic

• Active listening

• Clinic

• Animal Care (8 years)

• Medical administrative support

• Stocking

• Insurance Verification

• Public relations

• Conflict management

• Hospitality

• Sales support

• Integrity

• Client communication

• Clerical experience

• Disinfection procedures

• Interviewing

• Direct support

• Numeracy

• Customer service under pressure

• Team lead experience

• Data entry

• Attention to detail (10+ years)

• Discharge planning

• Medical Billing

• Contracts (8 years)

• Animal welfare

• Decontamination

• Client services

• Cooking

• Conducting sales calls

• Assisted living

• Mobile applications

• Customer service (10+ years)

• Facebook

• Medical Terminology

• Long term care

• Medical Records

• Customer support

• Constant Contact

• Skilled nursing facility

• Customer relationship building

• Communication skills (10+ years)

• Recruiting (8 years)

• Patient personal care assistance

• Research

• Nursing home experience

• Administrative experience (10+ years)

• Hotel management

• POS

• Meal Preparation

• Daycare

• Infectious disease care

• Appeals

• File organization

• Customer inquiry handling

• Team scheduling

• Recreational therapy

• Desktop support

• Mobile devices

• Case Management

• Executive administrative support

• Care plans

• Teaching

• First aid and CPR

• Geriatrics

• Patience

• Accounts payable

• Patient interaction

• Record keeping

• Computer literacy

• Nursing

• Grammar Experience

• Veterinary experience

• Hospital Experience

• Processing cash transactions

Languages

• Interpretation

• Multilingual

• English - Fluent

• Spanish - Fluent

• Bilingual

• Translation

Certifications and Licenses

CNA

November 2009 to Present

Medical Billing Certification

May 2006 to Present

Driver's License

October 2019 to October 2028

First Aid Certification

June 2027

BLS Certification

June 2027

CPR

July 2009 to June 2027

Medical insurance

June 2006 to 2023

AED Certification

Certified Coding Specialist

Certified Professional Coder

Class E

Caregiver Certification

CPR Certification

Certified Medical Assistant

Certified Home Health Aide

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