Administrative Assistant & Office Manager Resume Title

Danelia M. Oliva

**** ******** ****** #******** ** 232**-***-***-*** *********@*****.***

I am an organized administrative assistant, experienced in scheduling, office management, and providing excellent administrative support to executives.

SS kills: Proficient in Microsoft Word, Excel and Google suites, bilingual/Spanish, has a valid driver’s license. Possess excellent oral, written, and communication skills.

WORK EXPERIENCE:

Dr. Kathryn Finley-Parker DDS 09/2024-Present

Dental Office Manager/ Billing Specialist

Handling patient concerns and questions, resolving conflicts, and ensuring a high level of patient satisfaction

Strong communication skills to interact effectively with patients, dental staff, insurance companies, and vendor

Leadership and team management skills to supervise, motivate, and coordinate dental office staff, ensuring high productivity and quality patient service.

Problem-solving skills to handle operational and administrative issues that arise in the dental office

Financial management skills to oversee billing processes, payment collection, and budgeting for the dental office

The Daily Planet Health Services 11/2023-09/2024

Dental Office Coordinator (Full-Time)

Insurance verification and inputting dental insurance information into patient’s charts. Analyzing insurance policies and determining coverage for specific procedures and services.

Assisting with treatment, interacting with patients and working with insurance companies to cover treatment costs. Handling patient's inquiries about coverage and payments.

Dr. George Oley & Associates 08/2018-11/2023

Billing Dental Coordinator (Full-Time)

Opening and closing office. Check-in and check-out patients.

Scheduling appointments and assisting the patient to understand their treatment needs and options. Balancing all payments collected from co-payments at the end of the day.

Balancing production for providers.

Great Expressions, Richmond VA,

Patient Coordinator (Full-Time) 03/2017-08/2018

Preparing treatment plans.

Preparing insurance claims and verifying insurance dental benefits.

Opening and closing of the office.

Reconciling and balancing credit and cash payments.

Scheduling patients and confirming appointments.

Family Dental, Richmond VA,

Dental Receptionist (Part-Time) 03/2016- 10/2016

Manage day-to-day operations of the dental office

open and close dental office according to office protocol.

submit treatment plans for predetermination of benefits.

prepare claim forms for patients with dental insurance.

check the daily schedule.

Work with Dexis software and Patterson Eagle soft on a daily.

Copperwood Real Estate, New York, NY 10/2013-06/2015

Leasing Assistant (Part-Time)

Greeting prospective tenants upon arrival at the leasing office.

Accompany prospective renters to view properties of their choice

Answering all Incoming calls, emails, and faxes.

Setting up all conference meetings.

Assist with pulling credit reports on prospective tenants.

Assist with typing legal Leases.

Axion LLC, New York, NY 12/2012-08/2013

Project Assistant Coordinator (Temporary)

Primary phone coverage (first to answer all incoming calls)

Prepare and mail all US/UPS/Fed Ex packages.

Sort and distribute incoming mail

Oversee all aspects of publication orders including inventory and maintenance of inventory.

Oversee all administrative aspects of seminars including registrations, confirmations, certificates,

City of New York Parks & Recreation, New York, NY 02/2012 – 08/2012

Seasonal Clerical Aide – Personnel Department

Typed memos and correspondence using MS Word and entered data in MS Excel

Handled a multi-line switchboard phone and relayed accurate messages

Faxed and copied documents; assisted with mass mailings

Maintained an alphanumeric filing system

Axion LLC /FEGS Health and Human Services, New York, NY 06/2009-08/2010

Project Assistant/Receptionist (Temporary)

Greeted clients upon arrival of appointment, and scheduled appointments for clients

Answered telephones, recorded messages, and directed calls to the appropriate office personnel

Performed a variety of clerical tasks including filing, faxing, and photocopying

Custom Staffing/Micro Office Solutions, New York, NY 04/2008-12/2008

Administrative Assistant (Temporary)

Performed a variety of clerical tasks including filing, faxing, and photocopying

Organized all incoming and outgoing mail, and distributed internal memos and notices

Inputted information into a computerized database

Answered telephones, recorded messages, and directed calls to the appropriate office personnel

Chase Bank, New York, NY 02/2007-04/2008

Head Teller

Trained, managed, scheduled, and supervised five tellers

Processed daily banking customer transactions and resolved customer issues or complaints

Provided support to the sales team and promoted financial products and services

Ensured all cash drawers were checked and balanced daily

T-Mobile USA, New York, NY 12/2003-11/2006

Sales Representative/Supervisor

Supervised, trained, and managed a group of 10 Sales Associate in a high-volume retail environment

Assisted customers with choosing and designing custom phone service plans according to needs

Processed payments of bills via cash, debit, and credit card transactions

Resolved customer service issues regarding loss of service and canceled accounts

Programmed, activated, and tutored clients on phone usage and technology

E DUCATION:

Strayer University 01/2016 – 05/2020

BA Degree in Business Management

Caliber Training Institute, New York, NY 08/2004-06/2005

Medical Assistant Certification

West Side High School, New York, NY 09/1995-01/2000

High School Diploma

I can provide you with great references.

Contact this candidate