Underwriting and Customer Service Professional

Amanda McGivney

Kingston, PA ***** • 406-***-**** • **********@*******.***

Professional summary

To obtain a job where I can apply my strengths and abilities to help my employer prosper fully Work history

Underwriting Assistant, 11/2021 to Current

BiBerk – Wilkes-Barre

Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.

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Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.

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Facilitated training sessions for new staff, sharing knowledge on best practices and company-specific underwriting software.

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Customer Service and Research & Remediation Assoc., 03/2014 to 11/2021 Wells Fargo & Co. – Billings, MT, USA

Helping Bankers and Team Members with questions regarding Legal Documentation, Bank Accounts, Procedures and Policies

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• Working with Customers to resolve their complaints with Wells Fargo

• Fulfilled research ticket requests

• Trained new team members

• Part of the Leadership Program

• Part of the Diversity Committee

Customer Service, 06/2012 to 03/2014

Midwest Motor Express. – Billings, MT, USA

• Answering phone calls and helping customers with issues Helping customers locate freight and making sure that there are not impediments to the freight arriving or departing

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• Manifesting drivers for daily and nightly runs.

• Making sure all documents are scanned into the system.

• Rotating documents in files on a monthly/yearly basis. Issuance/Issuance Lead Worker, 06/2010 to 06/2012

State of Montana Office of Vital Records – Helena, MT, USA

• Helping customers with birth and death certificate requests via mail/phone/email

• Researching genealogy requests in the vault files

• Training new Issuance personnel

• Maintaining the Paternity files for the State from each hospital, filing and rotating accordingly. Helping customers to make belated birth records by making sure that all the proper documentation and court orders were complete along with maintaining the files for which numbers were assigned to the new records.

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Skills

• Microsoft Office suite

• Ten-Key Proficiency

• Defusing skills

• Multi-line phone proficiency

• Sorting and labeling

• Filing and data archiving

• Dependable and Responsible

• Attention to Detail

• Problem-Solving

• Clerical Support

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