Office Operations & Facilities Leader

Pierrah Williams

Address: Washington DC, ***** United States

Phone Number: (202). 553. 9813

Email address: *****************@*****.***

Profile:

A committed and meticulous Office Coordinator Manager with more than 5 years of experience in supervising daily operations, managing personnel, and organizing administrative functions. Skilled in developing effective systems to enhance workflow and productivity. Seeking a chance to apply my skills and knowledge to support a dynamic and cooperative work environment. Work Experience:

8/23/ 2024- Present Washington DC, United States

Facilities Coordinator & Billing Specialist

RSC Electrical & Mechanical Contractors/ DCHA

● Planning and coordinating installations and refurbishments within DCHA

● Managing equipment and supplies to meet health and safety standards

● Inspecting buildings for repairs or renovations within DCHA properties

● Overseeing maintenance, negotiating with suppliers, and managing building renovations and office moves

● Time Tracking for all personnel staff

● Budgeting, sourcing contractors, and performing strategic planning

● Supervising staff across various areas such as cleaning, maintenance, grounds, and security.

● Monthly invoicing and the generation and distribution of bills 2

07/05/2023- 8/23/ 2024, Washington DC, United States DC Regional Coordinator & Recruiter

Ingleside at Home

● Implemented efficient office procedures and workflows, resulting in a 20% increase in productivity and cost savings.

● Managed a team of administrative staff, providing training and support to ensure seamless operations.

● Coordinated and oversaw all office maintenance and renovation projects, ensuring timely completion and minimal disruption to daily operations.

● Ancillary Billing/ Scheduling

● Developed and maintained relationships with external vendors, suppliers, and clients

.

09/2022 – 07/2023 Washington DC, United States

Call Center Representative

Foxhall OB/GYN

● Handling incoming calls and responding to customer inquiries

● Managing and resolving customer complaints

● Providing customers with product and service information

● Identifying and escalating priority issues to appropriate departments

● Following up on customer interactions when necessary

● Documenting all call information according to standard operating procedures

● Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller

● Assisting with orders, billing, or technical issues

● Staying updated on product knowledge to provide accurate information to customers

● Working with the management team to stay updated on product knowledge and be informed of any changes in company policies

3

02/2022 – 08/2022

Washington DC, United States

Supervising Community Outreach Specialist

Five Medicine

● Collect and promote information pertaining to state and local individual and community preparedness activities/initiatives

● Securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic, written, and/or face to face outreach, research, and maintenance of the program resource directory

● Attend meetings and case conferences in the community

● Serve as a spokesperson for the organization in public interactions, local community events, meetings, that will further build the brand and encourage local partnerships

● Deliver training and professional development in the area of college readiness to K-12 administrators, teachers, counselors, community members and student employees

● Support and staff outreach activities with community organizations including presentations, workshops, and events that promote college readiness for students and families

● Deliver information, training and professional development in the area of college readiness to K-12 students, families, administrators, teachers, counselors, community members and student employees

● Provide supervision, training, and leadership to assigned student employees to maximize impact for K-12 schools, community organizations, students and families 4

● Identify and assist with mitigating barriers to program participation, including but not necessarily limited to, health, mental health, housing, childcare, domestic violence issues

03/2019 – 02/2022

Washington DC, United States

Assistant at Financial Department

DC Housing Authority

● Prepare tax documents for the organization

● Prepare a balance sheet

● Enter financial data into the system

● Update financial records

● Create cost analysis reports for other departments

● Maintain financial policies throughout the company

● Assist with the preparation of monthly financial reports

● Keep track of accounts payable and accounts receivable 08/2017 – 02/2019

Washington DC, United States

Front Desk Assistant

James Creek Resident Council

● Answering and directing phone calls and emails

● Greeting and assisting visitors and directing them to the appropriate person or department

● Scheduling and confirming appointments, meetings, and events

● Handling incoming and outgoing mail and packages

● Processing paperwork and invoices

● Providing administrative support to other departments as needed

● Performing basic queries and filing records

● Reviewing and ordering office equipment

● Responding to guests' inquiries and concerns

5

Skills

● Office administration

● PROFESSIONAL

● Project management

● PROFESSIONAL

● Customer service

● PROFESSIONAL

● Microsoft Office proficiency

● PROFESSIONAL

● Excel Office proficiency

● PROFESSIONAL

● BuildOps

● PROFESSIONAL

Hobbies:

● Exploring distant lands

● Getting lost in a good book

● Capturing moments

● Feeling the music

● Every kind of sport

Education: HS Diploma (Maya Angelou PCS) Graduated: 2021 Certificate(s):

03/2022

National Retail Federation License (NRF)

6

OIC/DC

● Customer Service Licensed

In Progress

Certified Facilities Management License (CFM/FMP)

IFMA

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