Results-Driven Consumer Insights Manager
Resume:
Daniel Abbott, Manager, Consumer Insights
Kissimmee, 34744, US, 407-***-****, ******@***********.***
SUMMARY Results-driven Manager with extensive experience in consumer insights and guest satisfaction. Over 3 years of leading teams at Amazon, enhancing operational efficiency, and ensuring compliance with safety regulations. Proven track record in training employees and managing inventory processes, coupled with a knack for resolving customer issues and driving satisfaction. Committed to utilizing analytical skills to improve service delivery and contribute to organizational goals, ensuring a top-notch guest experience. WORK EXPERIENCE
05/2024 – Present Rigger, Driver, Spider Orlando
Configured and installed rigging equipment, ensuring secure transport of loads across state lines. Delivered equipment while adhering to safety standards.
Executed rigging and de-rigging of suspended swing stage scaffolding, complying with Spider and SIA safety protocols.
Diagnosed, dismantled, repaired, reassembled, tested, and maintained Spider standard equipment and accessories under supervision. Conducted thorough safety inspections following the Rental Fleet Inspection Manual guidelines.
Adhered to company procedures to maintain precise rigging records/documentation, ensuring timely updates compliant with corporate standards.
Facilitated product demonstrations for customers, instructing on proper safety equipment usage, rigging techniques, operational methods, required safety checks, and emergency recovery procedures. Ensured a safe, organized, and efficient workspace with accurate records. Served as Field Technician conducting audits, installing swing stages, and performing internal repairs of electric hoists for various clients, including NASA and affiliated contractors.
06/2019 – 06/2022 Non Inventory Receiver Tier 3 Supervisor, Amazon Orlando Trained new employees as a Learning Ambassador and resolved payment inquiries within Accounts Payable.
Led a team of Non-Inventory Receivers and coordinated with POA to manage the flow of non-inventory goods, including MRO supplies, safety equipment, and tools.
Operated powered industrial trucks (PIT) to efficiently unload and manage non-inventory goods, ensuring accuracy in inventory records. Served as the Hazmat environmental waste coordinator, ensuring compliance with disposal regulations.
Organized packaging supplies, managed shipping supply kanbans and supermarkets, and performed data entry within the Coupa system for received goods.
01/2018 – 12/2019 Custodian, City Government St. Cloud Maintained operational functionality of government buildings, including recreational parks, offices, tax buildings, and City Hall. 06/2016 – 12/2019 EZ Tech Sales Associate, Staples St Cloud Delivered outstanding customer support and effectively resolved technical issues for clients.
Recognized as Top Employee for exceptional service. 01/2013 – 12/2016 Music Producer/Song Writer, Panache Records London Promoted and sold music globally and through online streaming platforms, specializing in Electronic Chill House.
01/2014 – Present Detailer/Merchandiser, Pepsico Or5 Collaborated with sales representatives to set up and stage merchandise in various retail locations.
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SKILLS Inventory Management Technical Troubleshooting Microsoft Office Equipment handling
Gas electric vehicles/PIT Warehouse Operations
Leadership and Team Management Positive Attitude
Customer service excellence Adaptability
Problem-solving Audio Editing
Music Production Internet
File Management Communication
Pop/EDM Quantitative Research
Statistical Analysis Research Design
Presentation Prioritization
Survey Programming Market Research
Mentoring People Management
Statistics
REFERENCES Demetree Hylick
District Manager For, DG Corp.
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