Sales & Customer Experience Professional

FELIPE SALINAS

Sales & Customer Experience Professional

Honolulu, HI 96826 808-***-**** ********@******.***

Professional Summary

Customer service professional with **9 years of experience** across retail, hospitality, food service, and membership-based environments. Proven ability to deliver excellent client experiences, build relationships, manage high-volume operations, and support sales and marketing initiatives. Highly adaptable and trained across diverse roles including marketing collaborations, team leadership, inventory management, and frontline customer interaction. Seeking a role in sales or marketing where strong communication and customer-focused strategies can drive organizational growth.

Professional Experience

Customer Service Representative — Costco, Honolulu, HI (2019–Present)

• Provide member support, resolve concerns, and educate customers on benefits, contributing to higher satisfaction and retention.

• Support marketing partnerships with local banks, restaurants, and farmers markets to promote Costco offerings.

• Cross-trained in multiple departments including Marketing, Cashiering, Bakery, Deli, and Meat, demonstrating strong adaptability.

• Serve in supervisor role when needed, assisting with team operations and ensuring smooth workflow.

• Collaborate in fast-paced environments requiring communication, efficiency, and problem solving.

Seasonal Sales Associate — Victoria’s Secret, Waikiki, HI (2018–2019)

• Welcomed customers, identified needs, and recommended products aligned with promotional goals.

• Participated in visual merchandising and promotional display setup to support marketing campaigns.

• Worked collaboratively to ensure store readiness, cleanliness, and smooth customer flow.

• Strengthened team communication to maintain high customer satisfaction levels during peak tourism seasons.

Pool Server — BLT Market, Waikiki, HI (2018)

• Managed poolside service independently, balancing multiple tasks such as taking orders, delivering items, and addressing guest needs.

• Coordinated with chefs and bartenders for special requests to ensure premium guest service.

• Practiced strong time management and proactive cleaning to maintain a seamless guest environment.

• Assisted with dishwashing and support tasks during busy shifts to improve operational efficiency.

Bartender — Rockahula Legends in Concert, Waikiki, HI (2016–2017)

• Operated efficiently in high-volume, fast-paced entertainment venue requiring organization and attention to detail.

• Tracked inventory and product usage to support sales accuracy and reduce waste.

• Trained new bartenders and cross-trained servers, helping maintain consistency and quality of service.

• Contributed to a strong guest experience through teamwork, communication, and reliability.

Team Member — The Coffee Bean & Tea Leaf, Honolulu, HI (2016–2017)

• Opened store daily at 4 AM, preparing displays and espresso equipment for morning rush.

• Managed high-volume orders with strong multitasking and time management skills.

• Played a key role in setting the pace and efficiency for the team throughout the day.

Skills

• Customer Service Excellence

• Sales Support & Upselling

• Marketing Collaboration

• High-Volume Operations

• Time Management & Efficiency

• Team Leadership & Training

• Problem Solving

• Communication & Interpersonal Skills

• Fluent in Spanish

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