Administrative Operations Specialist with 10+ Years Experience

Sara Fuson **** Colonial Dr., Valparaiso, IN ***** 219-***-****

******@*****************.***

Professional Summary

Detail-oriented administrative professional with over 10 years of experience in operations management, scheduling, financial tracking, and customer support. Skilled in managing databases, coordinating academic and business processes, preparing reports, and supporting faculty, staff, and students. Strong communication, organizational, and problem-solving skills with a proven ability to streamline operations and ensure accuracy in fast-paced environments. Relevant Experience

US Operations Manager – Growing Minds Media – Valparaiso, IN (8/20–Present)

- Provide comprehensive administrative support to executives, including scheduling, travel coordination, and meeting preparation.

- Maintain program and client databases; prepare reports, contracts, and financial documentation with accuracy and compliance.

- Record and distribute meeting minutes with actionable items for staff and clients.

- Oversee accounts payable/receivable, ensuring timely and accurate processing aligned with budget goals.

- Proofread and edit official documents, presentations, and correspondence for clarity and professionalism.

- Coordinate internal and client-facing events, ensuring smooth logistics and communication. General Manager – Firehouse Subs – Valparaiso, IN (6/15–5/18)

- Oversaw daily operations, including scheduling, financial accounting, and customer service.

- Managed employee schedules, balancing labor costs with coverage needs.

- Trained and supervised staff, promoting efficiency and excellent service in a fast-paced environment.

- Maintained compliance with financial procedures and operational standards. Insurance Broker – Deulley Insurance Co. – Valparaiso, IN (5/16–2/17)

- Managed client data, policies, and electronic filing systems.

- Prepared accurate quotes and maintained records in compliance with industry standards.

- Developed strong client relationships through clear communication and tailored coverage solutions. Branch Manager – First National Bank – Valparaiso, IN (1/98–2/06)

- Directed branch operations, including scheduling, staff supervision, and customer service.

- Oversaw financial transactions, reconciliations, and ATM operations.

- Collaborated with HR on recruitment and training, ensuring staff readiness.

- Fostered community partnerships to strengthen visibility and outreach. Custodial Technician – Valparaiso University – Valparaiso, IN (3/17–8/20)

- Supported daily operations at an academic institution, coordinating with staff to maintain facilities.

- Managed inventory and tracked supplies, ensuring availability for academic events and activities. Education

Associate Degree in Psychology – Argosy University, Chicago, IL (2018) Skills

- Administrative Support & Scheduling

- Database & Records Management (MS Office, Google Suite, Excel)

- Financial Tracking & Reporting

- Meeting & Event Coordination

- Document Proofreading & Editing

- Customer Support & Communication

- Confidentiality & Professionalism

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